Navy Federal Credit Union

Brianna has the WORST customer service skills and attitude. She is not friendly, attentive or even intelligent. She made smart comments to me when I was talking to the teller next to her! Navy really needs to replace her, as I see, she gets MANY bad reviews. We literally had to make 3 trips 45 minutes each way to the branch in the same day because she neglected to do her job thoroughly. The third time, we finally got business handled by going over her head to customer service supervisor in the call center.

The customer service is horrible. They act very nonchalant and in no hurry to service customers. Not friendly at all. They don’t speak. Only the person that stands at the podium at the front door. This branch is terrible and needs a complete makeover inside and out. Starting with the staff.

I recently had the pleasure of receiving exceptional customer service from Aubrianna at Navy Federal Bank. Upon walking in with inquiries about my account, Aubrianna promptly addressed my questions and provided invaluable tips to ensure my accounts remain active and never go dormant. Her expertise and willingness to assist not only resolved my immediate concerns but also equipped me with the knowledge to manage my accounts more effectively in the future. Aubrianna's professionalism and dedication to customer satisfaction are truly commendable. Highly recommend visiting her for any banking needs!

Glad I did not listen to the reviews this time. Went during the week, mid-day, there was a line but it moved quickly. Daniel assisted me and explained the products and services. I am very pleased.

I most come here to pick up checks I have already requested via the NFCU app. Always greeted with a smile then in and out!

Horrible service is an understatement. Registered online to speak to someone on a Saturday for a Wednesday appointment the following week about their mortgage loans and just wanted to crunch numbers with someone in the building as I'm trying to shop around as a first time homebuyer. My wife is a member at this branch and they have a good interest rate in comparison to other banks. On arrival, we are told our service person at the bank just went on Lunch break. I asked the front desk person how long the lunch breaks are, she asks the lady who was supposed to help us and once the front desk girl comes back from the lunch room she walks back to her post and never addresses me about how long we will have to wait. I inquire again about how long we will have to wait and I'm then told their lunch breaks are 45 minutes. I looked at my wife, which this is our only day off in the work week where we both could go to the bank and we decided to leave. I walk out the door, but I felt the need to speak to the manager to let them know how poor the service was, the lack of professionalism by the person who was to service us and the lack of principle of this branch in an effort to inform them of the shortcomings to improve the experience for someone else. I ask the front desk person for the manager, she goes and speaks to the manager to tell them we want to speak and the front desk girl comes back to say the manager will be back to speak with us. After waiting to the side for the manager for ten minutes to speak to us about our poor experience, I left again. I wouldn't go to this branch again if they paid me to walk through the front door. This branch lacks professionalism and any sort of principle to date and time. The front desk girl told me they're falling behind on schedule because they're short staffed but saw at least five workers helping clients. This was a poor excuse and a cover for terrible management. If you want to learn what not to do for clients go to this bank and take notes. Solid F.

Walking in and seeing a line of 15 plus ppl and every sevice desk full leads me to the conclusion that you do not have time to talk with a new customer. I'll take my business to USAA.

They didn’t deny my the account applied for.. they took all my information, I did everything correctly. I actually had called and RESENT stuff 2 times now.. They have never contacted me or reached back out. I

If chime can release my money on the 25th each month why do I have to wait until the 28th when I switch over to navy federal ‼ trash !!

Just had a great experience yesterday, but as far as today, went to get my Auto Loan check which was 100% complete and just needed to be printed, went in to ask for it not sure if the lady wasn’t sure or what, but ultimately got pushed away told “Nothing their team could do” not only called the NFCU member number to confirm it was a lie which it was but drove 20 minutes to Navy Federal on Forum Dr, in and out in 5 minutes no problem. Not saying the team branch is bad but some individuals need to be corrected.