New Balance

This is my third time purchasing sneakers from this store. The employees are very knowledgeable of their products and they truly listen to the customer's needs. I have a hard time finding shoes to fit my width, and they have a variety of styles for me to choose from.
5 7 years ago (14-04-2018)

This is the worst shoe store I have ever been to. The employees are nice, but they wear a mixture of plain clothes and NB shirts so you don't know who does or doesn't work there and they take at least 10 mins to get any shoe you would need. I've never been in there where I haven't heard someone complain about how long it's taking to get their shoes after asking someone for what they needed. They always seem too busy to give the attention needed. This store is consistently chaotic. I needed a size they didn't have so they went to order it for me. After one week they called me that the shoe came in, I went to go pick it up and it was the wrong shoe. They ordered me a new pair, after another week I go to pick it up and it was the wrong shoe AGAIN. The Owner(?) goes to try and order it again and says that the company won't ship it to him and that he doesn't have access to it after TWO WEEKS of trying to get this done. The owner does not say, "let’s find you a new shoe I'll take care of you for the trouble you've experienced". Just tells me I need to go to a different store. So I went to a different store in NYC got the shoe I needed but ultimately didn't care for the shoe quality so I went to return the shoe from NYC to this Hasbrouck Heights store and they refused my return even though both are New Balance stores. They said this store is a franchise whereas the NYC one was not so they won't take it. Nothing but frustrations at this store. STAY AWAY!!
1 7 years ago (19-04-2018)

I so appreciate the expert help selecting the proper orthotics and shoes. Kathryn was great.
5 7 years ago (07-06-2018)

Great service, friendly staff, wide choice. I liked it.
5 7 years ago (01-04-2018)

They are so nice and professional. Shoes are great
5 7 years ago (18-05-2018)