NYC Pet

Store at Driggs was nice and clean, and very well organized, I went there to get a certain type of food that they carry and asked the girl there who politely told me and informed me about what I was actually feeding my dog and even recommended me better dog food brands that would be much better for my four-legged friend to enjoy, she even told me about how certain raw hide treats are dangerous for my dog and even showed me some safer and non-toxic options as well! The girl seems to have good knowledge when it comes to animals which is to be expected since she works there, she even gave my a dog a treat when I went to check my stuff out at the counter, really good service, and I will most definitely come back here, especially if she's there.

Good pet store. Friendly to customers and always give the treats to dogs. They have many dog and cat brands, both wet and dry food.

Tons of variety here for pretty much all of your pet supply needs. Staff was friendly and greeted along with asking me if I needed help with anything.

I was there today, and the lady who works there, is always nice to me, she is always there Saturdays, suggesting better or convenient products for my pupps, she actually sends me with some free samples today, which my guys loved it.

Bought several items and one by mistake was 2x the price I thought. Paid w Apple Pay and while *STILL AT THE REGISTER* said “oh I’m sorry I didn’t mean to get this”, was told by the manager there are no refunds. I HADN’T EVEN LEFT THE REGISTER. I was like, come on I bought this ONE SECOND AGO - IT WAS A MISTAKE and he was like ‍ sorry that’s our policy. It cost me $90 instead of $45 and I needed that money to buy groceries Sadly this is the reason mom and pop stores are going out of business. You can buy something from a big chain store and return it opened 30 days later with no hassle. I always try to support local, but this just felt RUDE. Obviously if they had made the mistake and rung up something incorrectly, they would’ve given me a refund. And honestly he was *smirking the whole time like* - I got ur money, nothing you can do now. Sad to say but will never shop there again.

Staff is friendly and they do ask if I need any help or you can just ask them. The prices are to high but they do have a large selection to choose from. If you need to save a few dollars, then shop somewhere else. I really give them a 3 1/2 star rating due to prices.

The staff at this location are very frendly. They ask if you need help and gladly answer all the questions. They have all the food that all the costumers needs in the area, like me. They never low in stock, and if they do, they always place an order right away so I can have it soon for pick up. Great service all together.

Edited 7/16/22 The owner changes or workers changed recently. The previous workers were so knowledgeable and friendly, but they are gone. I went twice after the staff change and wanted to keep living the place , but I cannot. The guy cannot answer any question regarding the products they sell, and seems not yo like dogs. My dog got used to receiving a treat at register and was clearly sending the message for his anticipation, but he didn’t give anything to him. I was willing to pay more retail price than other online stores for the fun experience of my dog getting live and treat at the end but that doesn’t happen anymore. They don’t take phone number for some sort of reward program though I never received any reward so not sure why they used to ask phone number either. I will not be going back much. —— They have a great assortments and two ladies work there are super nice and offer full of nice advice what to buy. My dog loves this store so much as they give him a high quality treat everyone he visits here he keeps going to knock the front door after his visit to McCarren dog park at night , as he doesn’t understand it’s closed at 7:00pm, so he is super happy that he can visit the store during the weekend! His favorite is duck feet and freeze dry treats we can buy here. :

Walked in & asked right away if needed any help,I asked for a specific brand and the reply of the shop clerk was "We have similar brands to that junkie food",I asked her to please repeat what she said and she left out the rude condescension the second time.If you are going to be rude & judgemental to your customers you should own it.Won't be shopping here even if they had the brand my pets ate.

Helpful employees! As soon as I walked in the store, an employee asked if I needed help. I needed wee pads for my cat and the guy working there didn’t know how much the price was lots of the items that I was looking at weren’t priced immediately printed. Still, the employee gave me the price, and I was happy with the amount.