O'Reilly Auto Parts

Haven't been to this store often but usually customer service is very helpful. Today was a different story for some reason. I came to get some bulbs for my cars headlights. I was searching for more information on the bulb I needed. I realized one of the employees Short black lady w/ glasses stopped and was staring at me instead of helping me or asking me if I needed help. I acted like I didn't see her and kept looking for my bulb. 1 minute after starring at me from the counter she decides to ask me if I needed help. I looked over and said yes but she never walked over to me she just kept starring. I was expecting her to walk over to me so I wouldn't have to speak loudly in the store because I was in a aisle and she was by the cash register. By the way she wasn't busy doing anything. She wasn't working or anything she just stopped everything she was doing just to stare at me and then doesn't ask me if u needed help. She seemed like she had an attitude or something so I just didn't say what I needed help with and continued looking. 1 minute later she walks away and whispers to her coworkers something and i hear laughter. Not sure if it was about me. After she finished talking to her coworkers I hear saying "young man!" as she walking over to the aisle I was in. She finally walks over to me and I proceed to tell her what I was looking for. We walk to an older black man, who by the way was very helpful throughout the entire process. Next I began to talk to him explain to him my issue. He then helps a lot more than the lady did. She then comes back over and jokingly pushes her coworker out the way and then ask me "so do you want the bulb on the screen?" I say I already have that bulb installed in the car. Seems mostly like she was trying get me out the store as quickly as possible instead of helping me solve my problem. And as someone who doesn't know that much about cars I expect the employees to help me as much as they can. I eventually figured out what the problem was and left the store. Like I said the older black man in there was very helpful and has great customer service. The short black lady w/ glasses who didnt really help me today was very rude and has poor customer service. I don't know if it's because she thought I was young or what but her treatment towards me today was not professional.

After calling quite a few auto parts stores for a rarer part to no avail it was a blessing to reach Dwain at O'Reilly. He was on point with the exact info I needed to provide to get EXACTLY the correct part! I was told only the dealership carried them and the price was 5x as high from the wonderful dealership that had none in stock. Dwain dealt with my frustration and lack of knowledge with that of an absolute expert at his profession and the was hugely helpful with a kindness I had completely unexpected. From this point on O'Reilly and Dwain are my ONLY choice in auto parts and questions. Thank y'all. His boss was a wonderful help as well but I unfortunately didn't catch her name.

I needed to replace my rear turn signal bulb, and they loaned me the tool I needed, even pulling the socket off the store shelf for me. Friendly and helpful!

The customer service here is outstanding & loyal. They love what they do here. Brandy and her Manager helped me with everything and assisted with my parts and issues. I was stuck with a bad battery and Brandy changed it out within seconds and got me back on the road in no time. She is very proficient, professional, and very knowledgeable when it comes to cars. Everyone in this store is wonderful and won me over. I will be returning customer forever! :

I went to get some Refrigerant R-134A for my car. I walk in the door and am greeted right away by Guy. I tell him what Iam looking for and he leads me to the product, he tells me what they have on sale and the specials. He told me which on he like the most and why, I agreed and bought it. Guy was very nice and was very helpful, makes me want to go back again

The had what I needed to repair my truck and the cost wasn't bad too.

Employees are easy to work with and give it their all to get the parts you need quickly.

Guy greeted me when I walked in the door. Guy was very knowledgeable about what I was looking for and showed me what he thought was the best deal. I will shop here again

The staff here are extremely nice and helpful! I highly recommend coming here for any needs. I was in an accident at the beginning of September and the lady I spoke with when I got there helped me find the right things to get my hood to stay shut for me the rest of the way home. She even looked at my car first to see what all was needed in her opinion. I had another 300 miles to drive home to pennsylvania, and the confidence she gave me that the solution she provided would allow me to get home safely made my day not so bad. She knew exactly where everything was, and was very friendly and made me - and more importantly my pregnant wife - feel safe in an unfamiliar area. I wish I remembered her name, i couldn't thank her enough!

I was going to buy something for my car because they were closer.But the guy at the register was kinda rude and act like he didnt wanna look up what i needed for my car.