Office Depot

Horrible lamination, customer service, and quoted wrong price. I brought the guestbook from my nephews adoption party to be professionally lamented to keep it protected for years to come. I brought the pages in on a Sunday and I was quickly rushed through the drop off process only being asked my name and phone number. I asked when I could come pick up the pages and they told me they would be ready later that day or the next day Monday. I returned Monday afternoon to find that the pages had not been laminate. I wasn’t overly concerned, if they needed more time that was totally fine. Because I was rushed through the process so quickly when I dropped off the pages I was sure to ask a few questions this time such as would they be calling me when the pages were ready and how much was this going to cost. He assured me that they would call me when the pages were ready and told me it would cost just around $20. After a few days not hearing anything back I tried to call the store which was a hard to navigate automated system where no one ever actually answered the phone. It is now Saturday and I asked my sister who lives close to the store if she could go check to see if the pages were ready for pick up. When she brought me the pages later that day she informed me that the process of picking the pages up had been awkward and a little frustrating. At first they could not find our project and had to look around for a while to find it. Turns out the pages had been ready for 4 days but no one had called. Then they had some trouble ringing up the pages to which my sister informed me the employee got very frustrated at HER for and she was also charged over $40, double the price I was quoted. The worst part of it all is our pages are ruined. I was expecting a high-quality lamination process especially when she told me the price had been double what I was told. We got the quality of a cheap at home lamination machine. The edges are not properly sealed, the laminate is not cut to the right size meaning the job is unfinished and if you did cut them they would peel apart because they are not sealed properly. On top of all that some of the photos on our pages have turned completely blue from the heat and are ruined. Overall a highly frustrating and sad situation. We worked really hard on this book to someday show my nephew do what a wonderful special day is adoption day was and instead of preserving our work Office Depot ruined it. Zero stars.

I came in last week needing to make copies of my resume on nice paper and had a great experience there. I had truly no clue what I was doing. Haha! The associate who helped me was Bella and she was absolutely fantastic. She was so helpful to me from start to finish! Absolutely fantastic customer service!! And the copies of my resume were very nicely done for a great price too.

I am a 25+ year customer of Office Depot and always find the supplies I am seeking there. They offer several options of each of the products I want, never seem to be out of stock, and introduce new products regularly. Staff are readily available and knowledgeable whenever I need assistance. They are a dependable resource for office type supplies and I recommend them.

I wanted to make a gift for my one-year-old granddaughter by laminating some photos to make a keychain. Bella who works at Office Depot was amazing and so helpful. Also a great place to shop while I waited.

Walked in ignored the person who greeted me and that didn’t keep them from being nice when I checked out. I appreciate that as I was in a rush and was focused on the goal to allocating the things I needed to quickly scoop. And the things I needed were on sale soooo I got better bang for my buck than if I had ordered online as well as had it immediately sooo Yeauh happy camper

Debbie was most helpful with information about shredders for home usage. She measured two possible products and highlighted features so I could compare with my existing broken machine. I will most definitely purchase a replacement from Office Depot.

They are my go-to place for all my office needs! Always have what I need in stock. Friendly, professional services from the staff in a clean, organized store. I enjoy shopping here very much!

It is a pleasure to be waited on by your employee in the printing area of the Shelbyville Rd. store: BELLA! Without doubt she has been a pleasure to work with and she should be rewarded for the job she does for you! Responsibe, friendly, seems to want you to be happy with your visit and making your day a bit brighter ... Read the reviews, GIVE her a raise. Nolan

Had a pleasant experience at local Office Depot on Shelbyville Road in Louisville. Maq was knowledgeable, professional, and friendly. I appreciate the customer service and the caring attitude.

If you are a busy corporate executive, and need outstanding service, appear at this location and--if you need expert help--see if Manager Megan is on shift, and ask for her. You will be given White Glove Treatment! John D. Willis, Pres., Leadership Ethics Online LLC