Olympus Athletic Club & Spa

I have been trying to cancel for over 8 months. First by phone they said I could fax or email so I did both. Next, they said they couldn’t accept that and I would have to come to Broad Street and cancel in person. Every time I go they say only Sean can cancel so I call to make sure he is there. Every single time I have driven there he isn’t available. They say he will call to talk to me but he never does. It’s always one excuse after another. I would give zero stars if I could. Stay away from this gym.
1 7 years ago (26-05-2018)

I've been training here for 15 yrs. the staff is friendly and helpful and I've never had an issue with my membership contract. This place has what ever you are looking for , it's great for people who are looking to stay in shape, for folks wanting to lose weight , or just come and hit some cardio and tan a bit . This place also caters to power lifters , bodybuilders and strong man competitors that train here exclusively for their meets, shows , and strong man events . Try and find another gym in the area that has all of that ... There is none !
4 6 years ago (28-05-2018)

I normally don’t do this or comment about any type of experience I’ve had, good or bad, but the experience I’ve had with this establishment can’t go without saying anything. As a customer with this gym for over 2 years now, I am beyond upset with this establishment. My 2 year contract ended in February of this year and I had called then to verify. Then in March and April I noticed more payments taken out which surprised me, so I called the location on NW Broad Street. They never mentioned being switched to month to month but I never argued I just asked how I could cancel this membership because I live 2 hours away now and no Olympus Athletic club is even near my location. They told me I could simply come in and cancel, so I drove 2 hours out of my way on May 1st to cancel my membership just to be told, I cannot cancel in person, it had to be by certified mail. Again, I did not argue I just said that’s okay and wrote the letter. It should have been received over a week ago, so I called today to verify that. The lady that I spoke to told me that they do not cancel memberships via mail and I would have to come in. I was a little frustrated due to what I’ve already been through and explained to her thinking maybe she was mistaken. That wasn’t the case. I was told basically that my certified letter that I paid to be sent was for no reason and I would have to drive 2 hours out of my way again just to cancel a simple gym membership that should have been canceled months ago. The employees were very sweet and understanding so I’m not blaming them by any means, but their management needs to be more clear on what the policy is. It’s VERY inconvenient to take time out of my week when I work a full time job just to drive 2 hours to cancel a membership and then be told something different and on top of that, I have yet been able to even come in contact with an active manager. I’m beyond disappointed in this establishment.
1 7 years ago (26-05-2018)

Updated review. Still charging me after my contract expired. Spoke to an employee at the gym who took my name and number and assured me that my contract would not roll over. It rolled over. When I contacted the gym there was "no record in my notes about a cancellation". No surprise. The are either intentional crooks or just incompetent. Nice gym, nice facilities, among the worst business practices in town.
1 7 years ago (05-04-2018)

I have asked at least once a week for over 3yrs for them to put a little fan in the men`s locker room...simple request right? Not for these people. I drive 45 minutes and workout before I go to work and after showering, I sweat more getting dressed in there than I do actually working out! This is ridiculous Sean and a very simple fix!!!!
2 7 years ago (10-05-2018)