Onion Creek Kennels

The owner of this facility quite literally saved our dog's life. I would urge you to take the few negative reviews with a grain of salt. The staff here is attentive and kind, my dogs are always treated like members of a family. No one here, especially the owner, would ever mistreat an animal and they make every effort to answer the questions and concerns of each pet parent. We've done grooming, day care, boarding, and purchased retail from Onion Creek Kennels. I have zero negative things to say about the facility, the owner, or the staff. I love OCK and will continue to bring my fur family here!
5 9 years ago (16-04-2018)

LOVE Onion Creek Kennels! My two fur babies are always so happy after staying here :) We don't live in Austin but visit often and like to have our dogs near us (if we are unable to stay in a place that is dog friendly). So we bring them and board them here. I have used many other places and NEVER have I felt so comfortable. The employees are all so sweet and give so much puppy love! They always smell and look wonderful when we pick them up. Highly recommend
5 9 years ago (04-10-2017)

My dog loves them....and they love my dog...enough said!
5 9 years ago (07-05-2018)

We found ourselves in torrential rain leaving Houston and rain all the way home and arrived 45 minutes after 1pm to get our dogs and got charged another night stay. No remorse or care from the staff. We weren't allowed a tour of the facility at drop off nor do we even know our dogs got their extra TLC. Got the dogs home, they were extremely thirsty and needed to potty badly. We won't be back. Even though it's conveniently a few miles away, I'm extremely disappointed. Honestly they only care about your money, not the care for the animals.
1 10 years ago (07-08-2017)

If I could split the rating between the caring staff and the immature heartless owner, there'd be a 5 for the staff and a big ZERO for the owner. The staff works very hard and treats all the animals so well with lots of love and care. You can see the bonds made between them. Thank you staff for being so kind and caring and doing such a great job. As for the owner, sad... very sad. High schoolers are brought on-board with the words "family and school come first". That's not how it is there. The students give plenty of notice that they have to attend certain events like graduation or travel out of town to visit ailing relatives. Upon return, they find out from other staff members that they have been removed from the schedule. The owner refuses to answer or return calls even just explain "why" they got terminated. Is this how we want young adults to enter the workforce? In short, there are other places that give great care to the animals. I recommend going elsewhere. I refuse to promote such unprofessional practices.
1 10 years ago (23-07-2017)