Cowboy Kennels

Dr. Kirlin has been there for my family and our pets for as long as I can remember. The new office is the most beautiful vet’s office I’ve ever seen.
5 9 years ago (11-04-2018)

We use this place whenever we go out of town. The staff there is friendly and my dog loves going there. Definitely recommend Cowboy Kennels.
5 9 years ago (31-08-2017)

Great experiences for 2 small dogs that were left 2 to 3 days overnight. Bathed & groomed on the day they are picked up...Super!
5 11 years ago (18-02-2016)

The boarding area is nice and well kept. All the runs/kennels have air condition. There's an option to view your pet through a camera while you are away. And there's an option to age the staff walk your pet around olmos park.
5 12 years ago (02-08-2015)

Ive boarded my dog at this place 3 times.. the first 2 times were fine i was so glad i could finally find a place i can trust; but the third time it was over christmas break we boarded him for 5 days in the luxury kennel. When using the luxury kennel you get a bath at the end of the stay and you can see your dog through a camera. I've noticed he wasn't eating his food and when he did he never finished it with is so unusual for him. We went to pick him up and he didn't seem himself wouldn't greet us the same way he usually does; my husband notices that his chest area is wet and smells like poop! he tells the guy so he said well give him another bath. We went to pick him up for the second time and find the manager saying that they "just" discovered he has a hot spot on his neck/chest area with reeked of the smell of puss. Theres no way they didn't notice it the first time they bathed him and that means that no one was gonna mention it if my husband didn't notice it! she apologized and said we can go to our vet or theirs and they'll cover the bills all we need to do is to fax the bills. We went to the vet right away, we couldn't stand the smell in the car the puss smelled like ammonia, it hurts your eye!! after they shaved the whole area we found out that he had a HUGE hot spot covering his whole neck, put in mind that our dog is a 130lbs Rottweiler! We also discovered that he had 3 ulcers in his mouth that he didn't have previously. We tried to call the kennel so they can arrange the payment and of course no one answered; the vet faxed the bill and we paid. We had to go to the vet again after leaving by 2 hours because he omitted twice and didn't eat and he was panting like crazy and restless. They ran a blood work and found that he had sever dehydration and electrolyte loss due to diarrhea (which he had at the kennel because he went right outside the kennel when we picked him up) so he had to get 1.5 liters of electrolytes at the vet through IV. And once again we pay and send the bill to the kennel by fax. I call them the next day and the manager says she's not authorized to refund me my money which i demanded nor she can pay for the bills till the owner gets back from her break. A week later and i get nothing!!! We paid $1000 that we didn't prepare for and till then the owner didn't even reply to my email. After several calls, she gets back to me and basically saying its not their fault he got it and that they won't pay anything to cover this!!!! their vet calls us which is her husband, and says that the 2 vet visits are not really related, whaaaaattttt???? so my dog got dehydrated and lost a lot of electrolytes in 2 hours???????? thats just ridiculous.. he said from the report he got he doesn't see how the kennel is responsible for this the hot spot could appear in an hour!!!! I'm sorry but with that much puss and that size its IMPOSSIBLE. he didn't even speak with the vet that treated my dog. He basically diagnosed a case and gave his professional opinion as a professional veterinarian form a report!!!! he didn't even see the dog!!!!! All they did at the end is refunding $200 for the boarding..oh thanks a lot!! all i can say is that were glad our dog is doing fine and well, i just hope no one goes through what we went through!
1 11 years ago (24-01-2016)