Reviews
OTF is a fantastic workout program. The instructors motivate you to push yourself further, the staff are super friendly and the music is great! You can choose to start on the Treadmill or Rower but you will will doing treadmill, rower and weights during the duration of the workout. There are a variety of workouts and different coaching styles and the coaches provide you with alternatives to the workouts displayed on the screen. There are various levels so the workouts will become challenging as your fitness improves. I can't recommend Orange Theory enough especially during these days of remote work and sedentary lifestyle.
Fortunately, there are other OTF options for people in the Carmel area. I'm a member of Orange Theory and came here as a guest from out of state when I was visiting family. The work out the first day I came in was fine. Unfortunately, the second day was a huge disappointment. With the small class size and many available pieces of equipment, I got on an open treadmill for extra miles as I prepared for an upcoming race. The male coach came over to me, never having introduced himself and having no relationship with me. Loudly, in front of the entire class, he demanded, "What are you doing?" When I smiled him told him I was getting a few extra miles in, he again loudly noted, "We don't do that here." He was aggressive and made the work out extremely uncomfortable. It was a very unpleasant experience. He showed poor self-control and a lack of reasonable communication skills. Fortunately for people considering OTF, there are numerous options for you in the Carmel area. For example, I had a great experience at OTF BROAD RIPPLE just a day later! It's great to have options, and I would NOT recommend this studio.
In my first class, I really enjoyed the coach Sidney, she was friendly and good. However, in my second day, I had a bad experience with the manager Gilliane. I arrived 6min later for the class because it was snowning and I could not find a spot to park close to the gym and she did not allow me to take the class. The point was not that, but her approach, she was impolite and did not show any kind of empathy. I'm from Brazil and moved to the US in less than 1 month and I'm still struggling with some things. Also, I mentioned all of those things to her and requested an exception because based on the policy, you're not allowed to take classes after 5min of the start time. But, from a customer experience point of view, I expect that a manager could deal with those situations and unforenseen, not simply telling me that I accepted the policy. I really liked the concept of the gym, but in the end of day, what matters is how people treat you. So, I just cancelled the plan on my second day.
I've been going to OTF Carmel since 2015. Fantastic workout, staff and community. I highly recommend it!
I absolutely love Orange Theory Fitness Carmel. The coaches are top notch & push you to do your best every single workout. I love the format of tread, rower, & floor. The workouts are fun & I’ve made some great friends here.
Great workout and experience! The coaches are talented and find a great balance of support while still pushing you to get stronger and healthier. They are great about checking in on you throughout the class and answering questions. The front desk team has always been super friendly and helpful too. The building and equipment are kept clean!
My husband and I have been going for almost 2 months now 3-5 times a week and we love it! Such a good workout, the coaches are so motivating, and the staff is so nice and helpful!
Convenient location and workout times. I have a studio closer to my home but choose to drive further to attend classes at this studio because I love the coaches and staff members at this facility! Very friendly, motivated, and helpful. I recommend this OTF to all my friends.
The daily changing workouts and rotation around the room keeps it interesting and fresh. Intense workouts that can be modified to be done by any fitness level. Love the welcoming and friendly atmosphere!
Coaches and staff know everyone by name! Super fun place to work out. Matt is an AMAZING coach that is always looking out for you. Makes sure you lift smart and don't get hurt while still pushing yourself.