Orogold Cosmetics

High pressure salespeople promising things that their products do not deliver. I purchased some products that I was told were specifically for lifting the neck and when I received the shipment the products were actually for the face. He told me that I should use the product once a month for 6 months yet the directions on the box say once a week. I called the store to speak to him and he would not take my call, but instead had customer service phone me. They lure you in to the store, make incredible claims about their products, and make you think you are getting a huge discount. The retail prices are outrageous and the discounts still leave their products highly over priced. Don't let them lure you in to the store. Buyer beware!!!!!!

I don’t normally write reviews but I wouldn’t want anyone to have an experience like mine. I was walking by Orogold where a salesperson was standing outside of their store and started talking to me about my skin. I took the bait, sat through the dog and pony show and spent nearly $2000. That is not the problem. The products that I sampled seemed really good but in retrospect, they were overpriced and the results were exaggerated by the salesperson. For example, the eye cream had some immediate benefit but it lasted a couple of hours rather than the week or more that the salesperson promised me while he was justifying the cost. That is still not the problem. When I returned home, I told my wife about the products that I purchased. She researched the ingredients only to find that most of what I bought had ingredients that she was highly allergic to and the products that didn’t list the allergens as a direct ingredient would have the risk of cross contamination. So she can’t use the products or she will go into anaphylactic shock and I can’t use them either because if she touched me and I had the product on my skin she would likely have an allergic reaction. It was a dumb mistake on my end to not research the ingredients before buying. Since I hadn’t even opened the box they shipped me, I figured I would just send it back and get a refund. Here is where it gets interesting. I called the store and surprisingly no one answered. I then called the customer service number on the business card. A strange generic sounding call center employee answered the phone saying simply “customer service.” I told her about the allergies and asked how to return the merchandise. Immediately she started stating that there was a no return policy and maybe I could switch it out for something else. She also said she would ask a supervisor and call me back but she said they don’t make exceptions. She didn’t call me back. I don’t recall any mention of a return policy when buying but I also didn’t ask because I didn’t plan to return anything. I decided to do some research on Orogold. There wasn’t much information out there but I did find out that the pricing varies quite a bit so there must be a heavy commission paid to the sales reps. So I guess the sales people are pushing what is probably a mediocre product that they overstate how long the results last to justify the premium pricing. By the time customers realize that the results are overstated they are stuck with an overpriced product that can’t return. Then they have some low rent customer service operator deliver the bad news to the customers of their no return policy. I would bet that Orogold purposely has their store in Caesars where they are among so many world class stores so people don’t expect to encounter a shady cosmetic store like this. They also benefit because there are so many transient customers walking by they don’t have to worry about their reputation. Looking back on it, I should have picked up on the fact the sales people were outside the store and obnoxiously bringing people in I am kind of surprised Caesar’s allows that. I guess it was a weak moment for me. If Orogold were a reputable company, there would be no problem taking back a product – particularly when someone is allergic to it. I have to assume that the products are not really that good or they wouldn’t have to enforce such a policy. Obviously their profit and the salesperson’s commission are far more important than the fact my wife would have to use an Epi-Pen if she used their products. I hope my time in writing this review saves all who read it from buying overpriced likely substandard products from a shady company with pushy salespeople.

I also fell for the sales pitch. One side of my face did look better. The next day I dragged my husband back to look at the makeup again. I bought the pen for wrinkles but found out at home it does nothing. How did she get the one side of my face look so good? Perhaps their pens hold a different ingredient. I should have known better. When I get upset about the purchase I just ret to forget it and remember I just lost 2-3 bets in the casino., bottom line..Don’t buy the product!

Avoid! Aggressive vultures who insult you when they can’t scam you. Avoid!!

Lovvvve this products. So happy to have a store in Vegas.

They need to update the store is closed at Caesars palace

DO NOT STOP IN THIS PLACE!!!