Pan American Collision Center

This is a great place for car collision repair. Great communication from day one all the way through the follow up. Knowledgeable and courteous staff members, on the phone and in person. Good work on the car and paint. They are an authorized AAA car insurance body shop so if you have AAA insurance the experience is even better and quicker!

We got an estimate of 10 days to two weeks, but Pan American took over a month to repair our car. Initially they kept us informed, but later we had to keep calling to check status. The fixed car was also not completely cleaned. We sadly recommend some of the other body shops.

My overall experience with PAN American was very positive. I was very impressed Eleazar Lizarraga professionalism and thoroughness. His mechanic did a fantastic job with replacing my car’s rear bumper and tail light. The turnaround time was short which includes paint and installation. Thank you so much for efficiency and attention to customer service!!

Particularly, Lusiana was my point of contact during my car's repair process. She did everything possible to handle any challenge, mainly due to the shortage of the parts. Once I suspected that one issue with my car was caused when the car was in the shop. They professionally handled the case and listened to me patiently. Experiencing that positive attitude yielded me to re investigate the case and do some computer diagnosis by myself. I did and noticed that it was a worn spark plug problem. I replaced the spark and solved the problem. There was no reasonable way for them to cause this issue. Mutual understanding solves most of the problems. I All positive experience with her prompt and friendly communication! Thank you again, Lusiana!Services: Auto engine diagnostic

They removed my old carpool lane stickers and Honda insignia for free. They have worked on my Prius in the past and I was very happy with their work. The office staff is very friendly and knowledgeable.Service: Body & Trim

Had a fantastic experience at Pan American. I got rear-ended and it's such a pain to deal with. I worked with Manny at Pan American and he took care of everything - start to finish. He kept me informed all along the way. He made the process easy by walking me through all of the steps, including getting my rental car. My repaired car was ready on time and was sparkly clean. The quality of the work was excellent and thorough. Pan Am returned the rental to Hertz for me - a really nice bonus. I hope I don't need collision repair again but if I do, I would definitely go to Pan American.

They did a great job, and offer a free lifetime warranty on their repairs. They were very responsive and accommodating the repair took longer than I expected, and we ran into some insurance issues, but they did fully cooperate and work to get my car back to me as soon as they could. Only minor complaint is that they did not fully clean up all remaining grease/fingerprints/etc. from the repair area before pick-up. Possibly because I was in a rush to get the car ASAP.

Excellent service kept me posted throughout the process the repair to the back of my car was perfect it looked brand newServices: Full body wash

Absolutely wonderful shop. They have trained and experienced employees that will give you all the technical details you ask for. Pricing is maybe slightly above average for the Bay Area but it is 100% worth it. This shop was able to do factory perfect paint and metal work on a 2016 Subaru with white pearl paint. For any of the car perfectionists out there this is the shop for you, guranteed quality and they will always be transparent with everything. They also have a warranty for work performed which adds in all the layers. They will work with insurance to adjust rates so you should chose this shop every time.