Pandora

I wanted to share my experience with Liz and Ashley Z. Both of these individuals create such a warm and welcoming atmosphere in the store. I have had horrible interactions at the store in the past, which made me not want to shop at this location. But in complete honesty, if these two individuals could be the only ones to help me pick out my jewelry, I would come here all the time. These two people are so kind and sweet. They make me feel welcome and cared for. Please, if you go in ask these two people and I am sure you will have the best experience. Liz made me feel cared for as she showed me all the charms. She really made sure I was getting a charm that was perfect for my bracelet. She did not make me feel rushed. She treated me like a friend for sure. Ashley also showed me charms when I went a previous time. She made jokes and interacted with my mother and I as we shopped. She was very patient and made me feel welcome. Whenever I shop here, I am only shopping with these two people. They deserve recognition.

The worst Pandora store service, I have ever been. I came here many many times before drop down a review online. Be aware that this store will not accept your return happily. Unless, the returned are still inside Pandora sealed zip package or the store is short of that item. I purchased charms from other stores without sealed zip package of course, I also did not look too closed to the condition at the time of purchasing. I understand that in store charms cannot avoid of minor scratches not worn down scratches because they have been tried on many many times by different customers before someone finally bought it. This store manager took a long time to inspect the item to see if there are any scratches on the charms then she unwillingly accept the return. I visited the store again on SUNDAY. They closed one section of the store to "check on inventory". Charms stored in that section cannot be taken out to try on. Sale associate asked me to come back on Monday if I really want to see them. WOW! This store doesn't care about customer services at all. They don't even care about sales. Such horrible experiences with this store.

I generally visit this store because it's convenient and Brianna and Paula have been great in the past. However, on my last visit I interacted with Vania, the store manager and had a terrible experience. I recently lost my bracelet and bought a new one along with a couple charms on Aug 10.. I found my lost bracelet a couple weeks later and came in to return the newly purchased one on Sep 3. I had misplaced my receipt and was aware that exchanges without a receipt is fairly difficult. I asked Vania if she would be willing to help lookup my order if I provided her with purchase details and offer me a store credit. She refused to listen and outrightly dismissed me saying "I just can't help you, because we don't keep a record of our sales, you can call corporate if you'd like." She said things like "We delete our history every 24 hours, Our emails go directly throughout iPad, we don't have an account." I found this reasoning pretty lame and unreasonable. I finally called the corporate office and they helped retrieve my receipt and had it emailed to me within 24hrs. I was able to return my bracelet for a full refund. Attached is a section of the receipt which mentions that one can return products at Pandora for a store credit without the receipt.. From now on, I will continue my Pandora purchases at Newark or Hillsdale :

I went there to pick up an online order, their sales lead said something was off with there system and that I gotta purchase the item in store and she will give me the discount I got online “which I appreciate”. Kept asking her making sure I would not get charged for the online order and she confirmed that I would only get charged for the in store order. And that they cannot mark my order as “picked up” unless I sign “quoting her words”. So I did purchase it in store and after I left I received an email saying my order was picked up. Few days later I checked my credit cared to see I was charged twice. Went back to the store to find the same sales lead apologizing and saying that after I left her coworker told her that she marked my item as picked up “meaning she knew I got double charged” yet they did not think of reaching out to me or letting me know I was charged twice..!! Very unprofessional of them Never going back!!

Avoid this location if you can!! Staff is beyond rude! The lady had no patience whatsoever and was bothered when I asked to get my finger sized. Did not get a specific name of the employee who helped me, but I will say she should not work in retail if she does not look forward to make a sale. She rolled her eyes and threw her hands in the air when I asked to see one more ring. I try to be really nice to people who work in retail because I know how it feels to have to help people all day. I only tried a total of 2 rings while being there and apparently that’s asking too much. She also proceeded to tell me that I needed to “make my mind up.” When they didn’t have either of the 2 rings I liked in stock, I asked if I could order online. She told me “yes”. We proceeded, but when my receipt was supposed to print she said her system crashed and my order was not placed. I then checked my bank statement 20 minutes later and saw that she did place the order. Not only was she rude to me, but was rude to the rest of the customers around me. Again, avoid this location if you can because chances are you will leave upset.

Super nice staff and very good service. Very helpful. And nice designs.

Very bad customer service. They really focus on sale. I was in the line waiting for 45 minutes and when they realized i had a returned, the sale rep who was a young lady pushed me behind and took the next customer who looked for a purchase of the rings. I raised the voice to the manager saying it was my turn and she didn't help but took a sale instead. The manager who was in the age of 50 plus and she gave me back to the lady who turned me away instead of helping me. They were very sale oriented and horrible customer service.

Underwhelmed by customer service. No one will approach you unless you ask for it. I bought the lion king bangle set. When I got home I realized they gave me the wrong size and it even came with a cardboard sleeve with stuff written down with a blue marker. Not even in an outlet store you get such a poor treatment, such a shame.

Bought hundreds dollars of bracelets and charms on line and found the bracelets are too large, then come to this store to buy another almost a hundred dollars bracelet without exchanging or returning the wrong size bracelet. But the associate refuse to give me a velvet bag just because I didn't buy a CHARM. I don't know that is because Pandora is TOO STINGY or the associate is TOO STINGY!! Also the waiting time was too long. Very bad experience!

Erika and I stopped by Pandora at Valley Fair Mall this evening around 6PM. She wanted to have her bracelets and charms cleaned. We met with Brian who took the bracelets/charms and recorded how many bracelets/charms there were. He told us it would be ready in about 20 minutes, so we left to do some shopping. After returning, he verified the count of the bracelets/charms he recorded with the actual number of bracelets and charms. The counts didn't match. We were short one charm compared to the count he wrote down initially. He counted several times, and tried to explain that he probably miscounted the first time. Probably? You have got to be kidding me. How can you say probably miscounted when it's someone else's property you're dealing with. We weren't happy about this to say the least. He soon called a manager over Samantha. She counted the bracelets/charms and compared it to the count that was recorded initially. It didn't match again. At this point, she decided to question Brian's method of counting and criticized his method of doing so. She asked us if we had pictures of the bracelets/charms. We told her that we didn't, and she was very surprised. Apparently, everyone who buys Pandora bracelets/charms take pictures to document every single one. We weren't aware that it was standard operating procedure to do so! We told her that we didn't expect we would have to do so, since we trusted their store with OUR bracelets/charms. At this point, she asked us what we wanted to do. We were understanding but pissed at how the situation was developing. I too interact with customers/clients in my line of work, and I have plenty of experience in how to handle a client when a situation goes awry. Asking the customer how they want the situation handled is not the best method. Her asking us this gave us the impression that she thought we were trying to get something out of this situation. She was right, we wanted to make sure that all OUR charms were accounted for. We asked her what the usual procedure was in a case like this, and she didn't really seem to know. She excused herself to make a phone call we're not sure if she really did or not. When she returned, she got some paper and a calculator to try to verify that OUR bracelets/charms matched with the initial count. For those of you keeping track, Brian counted at least 3 times, and Samantha counted at least 2 times before her call. The total is up to at least 5 counts before the call. This brings us back to Samantha counting after the call. Armed with pen, paper, and calculator, Samantha counted at least 3 more times while trying to explain to us the possible error in the initial count. POSSIBLE ERROR? No, just no. At this point, it was blatantly obvious that she was trying to throw numbers in our faces in an attempt to confuse us. It wasn't working. We saw past the smoke and mirrors. We explained to Samantha and Brian that the explanations being provided still doesn't prove without a doubt whether a charm is missing or not. Erika and I were beyond pissed at this point, and were trying hard to remain civil about this whole mess. How can a store with "professionals" make an error like this? Some of you might think, it's just one charm. It's not that expensive, and it can be replaced. True, we agree. How can the sentimental value of the charm be replaced though? Going past the value monetary and sentimental, how can we ever trust this store again? We realized that we were getting nowhere with the incompetence, and took our bracelets/charms. Samantha and Brian didn't have any solutions for us, other than that all the bracelets/charms "should" be accounted for. To them, should was good enough. For us, it definitely was not. Before we left, we made sure to get employee ID numbers. We'll be contacting Pandora of North America regarding this situation.