Papa John's Pizza

Pre-ordered pizza for nursing unit as a thank you for Nurse's Week. Email confirmation showed 1145 pm. At 1118 am delivery driver called for drop off. Reiterated to driver, order is for PM not AM. Driver delivers pizza and instructs to call store to speak with manager. Called manager on duty, who apologizes the order was sent to them incorrectly in their system. Day manager confirmed a night delivery would be made and there wouldn't be a double charge. No delivery made at night, had to call store where night manager stated order had been completed and they would not remake the night delivery. Hospital staff member had to leave the hospital to speak with manager in person to get order straightened up. Papa John's has a higher quality pizza than other delivery pizzas, but the stress of trying to place a future order is too complicating for the staff, lack of communication from day manager to night manager, and not until a hospital worker went to the store to get everything straightened out a second time makes me never want to order online again.

Fast & courteous service. I've picked up half a dozen times, the order is always spot-on. Note: The store plaza is a little hard to spot but GPS got me there just fine. Parking: Stuffed crust, garlic seasoned is a family fav

I ordered a works with extra mushrooms on my pizza the pizza got here and there was hardly any mushrooms at all on it. I decided to call and spoke with the so called manager Jordan who answered the phone and seemed very dry and unwelcoming. I explained that I got the pizza and didn’t get extra mushrooms she said well she made the pizza and that I she made it right. She was very dismissive to my concerns and after I asked what options we had to rectify the situation she told me to speak with her general manager in the morning and hung up on me. Very unprofessional and not a good look. So whom ever the general manager is that Jordan is speaking of could you contact me since your employee was unable to handle a simple customer’s issue and referred me to you with no contact information. Also in the picture I took you can clearly see there are little to no mushrooms on my pizza but I went ahead and ate it anyway with out my extras I PAID for.

I spent $66 on an order and they messed up my pizza. I ordered a calzone stuffed crust pizza & there was no stuffed crust when I called and asked about it the cashier asked the cook and the cook claimed he made the pizza correct I even have pictures of this pizza. They said they would send out another pizza that night and NEVER did then I had to call the manager multiple times because he said he would issue a refund for half the order and for some reason it never went through but I have to keep calling about it and never got a refund it is almost March and this order was made in January. This store is a joke the Staff is lazy and the manager ROY clearly doesn't care.

Staff is so sweet and helpful! I wish I got his name but he helped bring my pizzas to my car and was very caring! Great people.Food: 5/5

1st told they don’t accept Canadian credit cards even though it is an international card. So we agreed to pay in cash. We waited 2.5 hours for our food. Called 5 times. Order was always 10 minutes away. I called angry and asked where my food was. Was interrupted mid speech. So I raised my voice. I was told he didn’t need to listen to me, and he hung up on me. My wife called and guess what! Our food is 10 minutes away. Worst service I have EVER seen.

Ordered a pepperoni as you can see got cheese didn’t even bother to turn around to correct the orderFood: 5/5

It's from E 4th Street. The manger multilingual was amazing he described our pizza in details.Food: 5/5

Since when in the service/fast food industry do you refuse to give a; loyal, repeat, long time, customer your name or the manager's name? I called this store to place my order at 10:15pm. After the "guy" was unable to get my order correct and made me feel like my order and money was inconveniencing him I asked for the mgr's name. He refused to give me this information. I asked is the manager there, he refused to give me that information. I asked if he; the guy speaking, was the manager to which he stated "part of". What the hell does that even mean. This is not the first time I've witnessed his rude and unpleasant atmosphere creating attitude. He has no customers service skills, is rude, and has changed the entire atmosphere of this location to a place where I will not feel comfortable ordering from any longer nor anyone else of my associates. "Sir" you make pizzas and wings. I didn't ask you to solve E=mc² or to invent a new sustainable energy machine that also time travels. I just wanted wings. Stay in your lane. My money as well as that of my associates is well spent elsewhere where it's appreciated.

Ordered at 6:49 pm did get notification that order is delivered a whole hour later. Did not receive any order, called restaurant they told me either get refund or wait for another hour since my order will not be prioritized and they will not do anything. Person on the phone was very rude and did not try to resolve the issue at all. Will not order at this location, no predictability and no customer service. Update: Received copy paste email from customer support team. Got issues a refund for the order. That means I waisted my time selecting what I want to order, waiting for order to not being delivered, writing a feedback and Google Review. If you want to waste your time order from Uptown Papa Johns note other locations are good, no issues with the food itself