Pizza Hut

The pzone I ordered was basically empty. Not like the big thick pzones the chain used to carry. Also we ordered extra sauce but there was barely any sauce on the pizza. Also they underfilled my dipping sauce so my dry pitiful pzone stayed dry. ALSO, they cut the pizza super weird, it was off center and the lines didn't line up and some pieces were massive while others were tiny. I added pictures of my pzone. Compare this to the pzone they had years ago and see the difference for yourself.

I ordered a a big dinner box the night before the super bowl on their app. It said it was going to be 25 minutes until ready to be picked up. I arrived a little early, waited 10 minutes before anyone even spoke to me. I was then told my order would be ready in 15 minutes. I waited 20 and went back in to check the status. I was told there were 4 orders ahead of me and it was going to take longer. Another person in the store told me they have been standing there for an hour waiting on one pizza. The store manager came to the counter and when I asked him what the holdup was he blamed it on the Super Bowl. Who the heck orders pizzas the night before for the Super Bowl? He gave me my refund and was very rude. As all this was going on I watched two more people come in find out how long the wait was and that their food was not ready and then leave and did the same thing I did.I would not recommend this place to my worst enemy to go get pizza due to the frustration and aggravation. I didn’t get to sit down to eat dinner until almost 9 o’clock trying to find something else to eat. Do not ever give this Pizza Hut your business.

Customer service was great but the ultimate cheese crust pizza looks like the regular pizza. Very disappointed with the pizza. Looks nothing like the pictures or the commercial

Worst pizza place ever! Staying at a local hotel. Website says they close at 11pm. Placed an online order at 10:05pm. Finally received a confirmation text at 10:56pm saying my order was out for delivery. I called at 11:31pm inquiring where my order was. At that point in time, I was told “sorry, we thought we made your order, but it must have gotten lost in the shuffle. Our driver already went home.” Really???? It took an hour and a half PLUS me calling just to be told I wasn’t getting my order? So now, every other place is closed and I miss out on dinner because of these inconsiderate employees that never made an order they was apparently out for delivery!!

This location never seems to have delivery drivers. I work in uptown Charlotte and numerous occasions have I ordered only to get a call from them later saying they don’t have drivers to deliver. Then why take the order. Myself and fellow coworkers have utilized this location in the past up to this present time. The service at this particular Pizza Hut location has sunken. Don’t order from this location. Very bad customer service. Waited 2 hours and no call to say anything. This makes pizza huts franchise a very bad name. A second chance for redemption. However today which is Dec 30 2020, epic fail again. Only 1 driver but this time I wasn’t informed. They said delivery would be an hour and a half. I ordered at 1130 am and I got it at 1 46 pm. Sorry but I’m done. Gave them a year to correct the same issues. But not a priority to them. But they took my money pretty fast. Wishing for zero stars at this point.

If I could give zero stars, I would! This place is horrible. We ordered 11 pizzas for a work event last Friday to be picked up at 11:30 AM. When we got to the location, the store was closed! One of the employees was outside and told us that the owner/manager was stuck on the side of the ride and no one else had keys to get in. We had to call another location and beg them to make our pizza for an event that was supposed to begin at 12.... Around 12:30 the owner gives us a call stating that she had finally arrived to the store, and asked if we still wanted her to prepare our order... I tried giving them a call today... let's just say I'm still on the phone waiting for someone to pick up... it's been 15 minutes, I don't think they're going to be answering the phone anytime soon. It's so horrible, it's laughable. I don't understand how this location is still open after all the terrible reviews I've read.

The food's not bad. But, what good is it when it's late, cold and not what you ordered? And, the general lack of customer service doesn't create confidence for pick-up orders either. Only order from here if you absolutely need to have Pizza Hut, and you don't care what it is or when it gets to you.

Do not order from here. Up until recently I’ve had a good experience. The last 2 times I’ve ordered from here it was a a bad experience both times. First time it took them 3 hours to deliver my pizza. The second time was what really set me off. The delivery driver left the whole pizza bag with my pizzas on the curb outside my apartment complex. I left for work because they took almost 2 hours to deliver. I happened to go the right way and found my pizza outside. It was all messed up and no one even bothered to call me or anything. I drove up to the location and returned what they sent me. DO NOT order from here. Management was very professional but obviously they haven’t fixed the employee problem.

Service was excellent .!!! She got a $20 tip.!!!! And you NEVER get good service here. Was very surprised and came back a second time after a few weeks and again, excellent service. I need to start getting their names. Am very surprised but not mad at all. I love pizza and I love good service. Rarely give out these compliments but when you deserve it, you deserve it.

I was going to pass on ordering a quick pizza for my night shift after reading these reviews but I decided to give it ONE shot. Glad I did because I had a good experience. I ordered online, my pizza arrived on time, the delivery girl was very nice! I wish I got her name but I remember she had a broken finger. The pizza was hot, not too greasy. All good! You've earned another visit from me this round. My only comment is that I did not care for the garlic sauce at all. But that's personal preference and hardly worth losing a star over.