Party City

I placed an online order for in store pick up at this location and some items at Woodbridge as well. The morning I was to pick up, I got a call from this store saying they were out of one of the items and was there a substitute they could get for me. Wonderful! The Woodbridge store, on the other hand, never called, and took forever picking up their phone, and had me on hold for several minutes just to tell me that they weren't able to fill my order. I have been consistently impressed with the customer service at the Clark store. They are attentive, and patient when I'm in there with my young children, even engaging my 4yo in appropriate conversation about the party we were buying supplies for.
5 7 years ago (04-06-2018)

I placed a balloon order 2 weeks ago for pick up Sunday March 25 at 10am... this was for my sons 1st Birthday. My husband gets there for 10am and he was informed the staff didn’t even START on his balloon order. I spent 50 dollars on balloons expecting them to be ready at the time I told party city to. I called furious and an associate said they were behind and it would be a half hour longer. I asked to speak to a supervisor Bc this is unacceptable and I was placed on hold and she hung up on me. So I called back and they wouldn’t answer the phone. Finally she answered the phone and I said you hung up on me I would like to speak to a supervisor. She said ok hold on she’ll pick it up and I was on hold for a very long time. My husband later told me she never went to get the manager. This behavior and customer service is unacceptable. When he was handed the balloons 1hr and 15 minutes later from the time I told them I wanted them READY they didn’t even apologize. Needless to say I was setting up the balloons while people were coming in, my husband had to rush home to drop off the balloons then go get ready. Don’t ask someone what time you want their order ready if you’re not gonna get it done. Last time I shop at this party city.
1 7 years ago (27-03-2018)

Outstanding place! Has absolutely everything for your party! Great selection. Clean and spacious. Friendly and professional management. Highly recommend.
5 7 years ago (22-02-2018)

Large store for all partying occasions. Helpful staff, fast check out.
4 7 years ago (06-06-2018)

The management and the employees at this location all need to be fired or at least if nothing else a full days course in costumer service, appearance, and overall professionalism. It's a shame that this is the closest party store we have, however, in the future I will drive two to three towns over to get my party supplies then to ever have to walk into this store again. I hope party city upper management checks these reviews and makes the necessary changes, but I doubt they will.
1 7 years ago (06-02-2018)