Party City

The price is very reasonable and I love the fact that you can find almost all party supplies at one place! The staff seems really nice and helpful
5 8 years ago (22-04-2018)

I went in to this location needing to make an exchange for a broken item. Shame on me for even attempting because I received the worst customer service ever. When I approached the counter the young gentleman at the register said "you can't return that". When I asked for a reason, he couldn't give me one. I then handed him my receipt and asked him to show me where it said I could not return the item... he couldn't. He told me to wait for the manager. I had other shopping to do so I grabbed my items and waited for the manager. I again explained that my item was broken and he refused to take it back or show me where on the receipt it said I couldn't. You know what he did say instead? "You purchased this in another store. Why should I lose money because you bought a broken item from them?" ARE YOU KIDDING ME!? What ever happened to good customer service? Wanna know how much this broken item was? ONE. DOLLAR. That's it. One dollar. Shame on my for even wasting my time over a dollar. I finally told him to just throw it away and I'd buy a new one. He huffed and puffed, did the exchange then THREW the broken item on the store. Lightening strike me down if I am making that up. Threw it on the floor like a child throwing a tantrum. All of the my remaining items were also thrown into a bag carelessly. If I hadn't already purchased matching items, I wouldn't have bothered to do any additional shopping in this store. The associate manager would not give me the store manager's name. He mumbled under his breath and said he wasn't in at the moment. I'm appalled by this service. Companies wonder why they can't stay in business and lose money to places like Amazon. Guess what- Amazon let's me return broken items, no questions asked and I never have to speak to a live person. Figure it out Party City. Better yet, don't. I won't be shopping with you again either way.
1 8 years ago (17-04-2018)

The workers seem pretty happy and hepful here. I guess every day really is a party at Party City.
5 8 years ago (03-06-2018)

The best place ever, nicely clean and organized, employees very polite and professional.
5 8 years ago (09-04-2018)

You Get all you need for your party great place..
4 8 years ago (11-04-2018)