Pearl Hardware

Sadly, I have to admit, I am one of those folks who has been sucked into the big box store frame of mind. Recent I have moved and work in the Pearl district, and have driven past this Ace on my to Home Depot more times than I care to count. No longer will this happen. Not only is this place able to help me with my work needs, but they are also great with my home project also. I have to admit, I have an addiction to house plants, *sometimes I feel I need an intervention* but that's another story. Anyway, the staff at Pearl Ace is in a nut shell amazingly helpful. Instead of me having to look for some one to help me find something, the staff usually finds me wondering around aimlessly, and ask if I need anything. Never have they not had what I needed, or did I feel I should have shopped else where. In a nutshell. Ace is the Place with your helpful hardware person. *Great, now that songs gonna be stuck in my head all day* Thank you folks for all your hard work, it is noticed and appreciated.

"Ace is the place with the helpful hardware folks"... for this location that use to be the case, in recent years it has gotten worse and worse every time I come in. The customer service is at an all timeline low, there may be ONE employee to is kind, knowledgeable and helpful. I've lived in the neighborhood for about 15 years and have always gone to PEARL ACE for convenience and the level of service they provide, even though its priced higher than hardware stores. This last time was in fact the LAST time for me at Ace Pearl Hardware. They are rude, I wouldn't go within an hour of closing, cause everyone will remind you they're closing soon, but won't offer to help. This last time I needed a cheap white ikea shelf cut, they said they won't do it unless they sell it...I dont think many of us in the area have a saw, table saw etc as we live in condos, apartments etc...I asked if I could sign a waiver saying if they messed up on this $25 shelf that I would not hold them liable..."NO." just straight up no and then reminded me AGAIN they're closing within the hour...which I didn't need the reminder as clearly I would not be sticking around. I hope management changes and they go back to being friendly and helpful regardless if they cant cut items they don't carry. I will gladly drive to the suburbs going forward to a big box store with great customer service over ACE pearl location. Good luck, hopefully ya'll can turn it back around. It's likely a leadership/management issue. I myself have managed retail stores and understand where it all starts...

STOP SHOPPING AT THIS LOCATION UNTIL THIS STORE STOPS ABUSING ITS CUSTOMERS. There is NO return policy even with a receipt. customer service doesn’t exist. No, they berate and belittle you. Do not even attempt to make a formal complaint to corporate. They are useless too and simply don’t care.DONT WASTE YOUR MONEY OR TIME AT THIS STORE.

Not the cheapest, best stocked or most friendly but it's there and they've got most of what you'll need

Pearl Ace Hardware is my go-to hardware store. I go there mostly for paint/painting supplies, and other project stuff/tools/etcetera that I may need, but they're also good for other things that I don't typically see in most hardware stores, such as kitchen/dining room stuff, as well as all kinds of other various miscellaneous items. The staff are polite and helpful, and they know their stuff. I would definitely recommend doing business with this local/family-owned franchise, instead of one of the "big box" stores. Five stars for sure.

I’ve always loved Pearl Hardware, but their new house plants department, puts them over the top!

It’s a little spendy but they have a good selection of all the standard things and the staff is very friendly and helpful.

Ace is a wonderful hardware store. The people who work there are always helpful

I have been to Ace Hardware in the pearl over the years & overall my interactions have been positive. I was in a situation with my shower needing sealant, I really needed some sincere advice and some options on how to deal with a slight crack in the grout of the shower. I politely asked for help and Robert was essentially unhelpful and condescending. It was really disappointing and unnerving because he seemed standoffish. I drove to another hardware store A-Boy and they were super receptive to help me solve the problem. Fair warning to DIY ladies out there.

Great place to check out for plant projects for plant people too. Got some plants here with reasonable prices