Pearle Vision

My family and I usually have a great experience at this location. In fact, we prefer to drive 30 minutes from our home to come here, rather than go to the one closer, because of the consistently positive service. However, today's visit left me disappointed. I called ahead to let them know we'd be running about five minutes late for my daughter's appointment. The person I spoke with informed me of their 15-minute grace period, but her tone was dry and dismissive. While I was being friendly and polite, she seemed in a rush to get me off the phone. After the appointment, the doctor kindly offered to schedule the next visit a year in advance, which I appreciated, as I like to plan ahead due to my job at a large company where getting time off requires advanced notice. However, the receptionist at the front desk appeared visibly irritated by this request, even making a sarcastic remark about booking so far ahead. Again, I tried to keep the conversation light, explaining that my coworkers can be particular about time off, but her response was cold and unengaged. To make matters worse, while I was waiting, I overheard the front desk staff complaining about customers and walk-ins, venting about how overwhelmed they were because only three of them were working. While I understand the challenges of a busy workplace, airing grievances like this in front of customers is highly unprofessional and left a negative impression. While the doctor was excellent, the attitude of the office staff really detracted from the overall experience. Professionalism goes a long way, and unfortunately, this visit did not reflect the quality service we've come to expect.

Five Stars to Audrey and Mike for the warm welcome and hospitality. The services they provided were excellent! The Optometrist had a pleasant smile, have nicely colored hair and I believe she is great at what she does. However, I have never felt so humiliated about my age 48 as she keeps bringing it up like 5-7 times she was in the exam room with me. And when she did that “one and two” in split seconds oh boy my brain was working double time to figure out which one was clear. I am a woman with confidence and I love how I aged with no major illness, but mild wrinkle and gray hair showing - Thank God, but to mention my age is “way up there” as she explained our eyes deteriorate at 40 the first time and then she says more to my face like I am unaware of my age is uncalled for. I hope to see a different one if I return.

The doctor and staff were fantastic. The woman helping me find glasses as very good at picking out styles I would like. I did have a slight issue but they fixed it immediately. I will go back here and my family has already set appointments.

The doctor was super nice and approachable. The rooms were nice and clean. Everyone was really nice. When i was checking out the young man was having trouble with the total. He got help from a co-worker. It seemed more than the total of the 2 from the desk & the office. I asked for an itemized receipt. I don't know how to read those things or what my insurance covers so I paid and was on my way.

I have been coming to this location since it opened. Staff has always been great and friendly. I used to go to Dr. Duran but he changed offices. Now it is Dr. Kopolow and she is absolutely amazing. She makes you feel very welcome and comfortable. She is just so sweet and understanding. Love the office doctors and staff

Reyna was the employee who helped us pick our lenses and glasse, I think she was a manager. I've been calling Pear Vision on an off because of pricing and insurance questions and wasn't getting good service varying prices and bad attitude so I was reconsidering going. But now I don't regret it. The optometrists assistant was nice and the Optometrist was great but Reyna went above and beyond to make sure I had glasses I liked and that I understood the options.

Know it may sound a bit crazy but I had a great time at my eye appointment. All of the staff is so friendly and caring I immediately felt at ease. The tech was great with the initial testing. Dr Kopolow figured out why I have a love/hate relationship with my progressive lens. The search for new frames was an adventure and now I can’t wait to get my new glasses!

Customer Service was Excellent! I got there checked in and was Out promptly, The Eye Dr. was Super friendly and had a Smile that made the Las Vegas Sun look lazy. Alondra helped Pick Out Super Cute Glasses and also went the extra mile to make sure that I had Everything His Insurance offered. Thanks Pearl Vision I will always remember the Professionalism that this Store offered

The staff was kind and attentive. I was greeted as soon as I arrived and was helped in a timely manner. The Dr. helped me find and select the best contact lenses for my needs. I was very happy and will definitely be back and absolutely recommend.

Had a great experience. The Dr was thorough and quick. Chris was phenomenal. He has an exceptional eye for detail. He also was able to save me hundreds of dollars i highly recommend this store.