Pep Boys Auto Parts & Service

Horrible. Will never returned. Used pep boys for years when I lived in Lafayette. Condescending employees with horrible service and will overcharge you. Charged me $180 for an alignment and never even did it. Sold me tires the wrong tires and then wouldn’t refund me. Broke one of my tire pressure sensors and tried to tell me that it just coincidentally “went bad” at the same time they changed tires. This Pep Boys will never get another dime of my business.
1 7 years ago (27-05-2018)

We all have our priorities about what we expect from a auto repair place. I am old guy and I have a lot of experience with repair places. All repair places take longer than you would like.. they are no exception, but Pepboys, in Lafayette exceeds my expectations (been going there for 3 years) and can hold their own with any car repair place, but even better than that they have reasonable prices and knowledgeable, friendly service people. They don't have a fancy lobby like a car dealer, but you will pay half the price...I don't need a fancy lobby. Carlos the manager is very much engaged with his employees and customers, making sure they are well taken care of. He always makes me feel special when I go there.
5 8 years ago (04-12-2017)

Really terrible service by the manager Brian. I made an appointment to have my brakes inspected and was jerked around for 24 hours being told that my car "was next in line to be looked at". They ended up keeping my car overnight and was told that it would be the first one in the morning. Essentially, I was lied to by Brian the entire time and they never even bothered to look at my car or update me with details. I was the one who had to call each time to find out what was going on and each time was told another lie. Save your money and your time! They didn't even end up looking at my car and I lost an entire day to this nonsense and ultimately got nothing done.
1 7 years ago (31-03-2018)

Great service! Joe in the service department is very knowledgeable and helpful!
5 7 years ago (16-05-2018)

Manager and staff are friendly, professional and willing to help get it done. Great place.
5 7 years ago (06-03-2018)