Performance Auto Collision Center

Excellent service. They were able to get our car in and out of the shop in a week. Other places had a several-month wait. The price was very competitive and the quality of the work was outstanding.Services: Painting

Owner is true man of his word. He told me once parts was at the shop it would take no longer than a week, it took them two days and he called with a update to let me know my headlamp was cracked…My truck was still ready for me the next day and they gave me a little wash off… Fair price for extraordinary work !!!!!Services: Painting

Great speedy service! John had my car looking better than when I first purchased it! If I ever need body work again!! Im coming here!! Thank YouServices: Painting

Very happy with their service They fixed my car as they promise on time and had no issues after then I would recommend this place for sure to everyone .Services: Body & Trim

My car was recently in a wreck, which included the front passenger door, fender and bumper. These beautiful people made it look like new. Great customer service and great attention to detail. Pricing was very reasonable as well. I would recommend this place to any and everyone who needs any type of damage repair. Will try and figure out how to post picsServices: Auto body & trim repair

Came in with my Camaro to have the front bumper and grill replaced and my car looks amazing. They definitely pay attention to detail

DISCLAIMER: This facility will be receiving a 3/5 stars based on the following: Service, Experience, and Quality of work. Service: 4/5 Experience: 2/5 Quality of Work: 5/5 Average: 3/5 stars I was contacted by Performance of Charlotte due to a recent car accident. Initially, they were very accommodating, assisting me with my insurance and helping me tow my car to the shop. After reviewing my car, they told me it would take about a week to fix the repairs. The following week, I called to receive an update and they stated it would take another week due to a missing part that was needed. The 2nd week I called and again, they told me it would take an additional week. At this point I was beginning to question why it was taking so long. I spoke with the owner and he mentioned they were short staffed. I expressed my concern regarding their lack of communication and suggested if the estimated time of completion needs to be extended, they should communicate to that customer. The owner reassured the car would be would be available the following week on Wednesday, offering me incentives due to the delay. The week of, I call Tuesday and was told the car would be available Thursday, I called the Wednesday before, they told me end of day Friday. My car needed two repairs including an alignment and after seeking advice, I was told the repairs should have not taken 3 weeks to complete. Due to the lack of communication and the continuous extensions to complete the repairs on my car, my experience at Performance of Charlotte drops to 3/5 stars. Pros: The staff was very nice and tried their best to help. Cons: It took entirely too long for me to receive my car, affecting the time I had to keep my rental car, totaling to be $1,425. A recommendation for Performance of Charlotte, if you are unable to service cars in an efficient time, consider the amount of cars you intake for service OR communicate with the customer as much as you can to avoid frustration.Services: General repairs & maintenance

I recently had my car repaired at Performance Auto, and they did a wonderful job. My car was the subject of a hit and run back in July. I received a call a few days after I filed a police report re: hit and run where Performance offered to waive my deductible. This definitely attracted me to their repair shop! I expected the work to be decent given the fact that they were waiving my $250 deductible. But, in fact, the work was wonderful. They did an excellent job of communicating with me about pick up time and coordinating with my rental car service. When the repair was delayed because they needed to finish up the striping on my car, they were kind, honest, and flexible in letting me pick up my car a few days after it was done. They did not charge storage fees for that time and they even vacuumed out my car! The paint job was excellent and the two new doors on my car were installed flawlessly. All in all, i had a wonderful experience and I will surely be back.

replacing a front bumper and water reserve plastic , they are super fast and reliable. got these done withing 1 and half hour , great job guys , will definitely be recommending this place to everyone i know. kudos