Reviews
Great selection of food for dogs and cats. Unlike most chains, Pet Food Express carries a lot of really good brands, including imports from Canada. If you have a dog, you can use the self-service area to wash your dog for a fee. All in all, lots of great products and helpful staff.
Visited IBOK adoption day. Definitely giving this location five stars for hosting such adorable and adoptable kittens! Store was also super clean and well-stocked.
Lovely atmosphere. A bit cozy and tight with the isles and all, nevertheless they have ample items. The staff are quite knowledgeable, it's a bit tricky to get a hold of them. Nevertheless the staff will help you out with any of the questions you have. A bit on the pricey side but they have some rare brands which is totally worth it.
Easy set up to wash my dog. Also great assortment of raw food, treats and toys.
They seem to geniunely care for pets both big and small. My family arrived late and one of the workers there asked if we needed food and for what pet. My wife and I were amazed that this type of customer service still exists and that someone would go above and beyond for our leopard geckos! I'll definitely be back again soon! If only they'd stock up on more live reptile food..
This is the worst site for finding a pet. First, people who advertise their pets do not answer your applications and this site does absolutely nothing about it. They say they have no way to? How irresponsible is that? So you are left hanging for weeks not knowing anything. They use the excuse that the people looking for homes for pets "are not a good fit" and to give them time to respond. Everyone is having difficulties of one sort or another and this is no logic for not responding to applications. I thought the whole objective here was to find homes for the animals. They give you a phone number to call yet all they do is tell you to email them and then you do and they just give you generic answers which are always basically that they cannot do anything about helping you find a pet or dealing with an application you submitted. There are many shelters whose pets wind up on this site as well so you are better off contacting the shelter on your own instead of going through this website. All of the negative reviews do not seem to matter to them either and I can't understand why someone isn't shutting them down. Save yourself the frustration and pain and avoid using them. And when I showed up their so called boss "Laurie Melo" was extremly rude and raised her voice and didnt let me even consider getting a pair of kittens adopted
Pet food express have some of the affordable high end pet food brands in the market. They also have freshly made wet food for dogs. Some weekends will have cat adoption event. The staffs are always welcoming and helpful. Still remember 3 years ago we just had our cat and the staff explained thoroughly about the difference of each brands, ingredients, and different type of canned food. Oh and Buy 3 get fourth free is awesome, saves a ton if you got more at once.
Their "Buy 3 Get 4" brings me in. Their nice staff and easy going return policy keep me coming back.
Best cuatomer service in Pet-town! Raw food available and often on sale!
Decent supply of all the basics for a small store. Staff is always super friendly. Dog wash station is reasonably priced and clean plus they supply everything. Fresh/frozen meals available for a great price. Several stores and restuarants in the same shopping center so it's fairly convenient. Only thing they need is a dog potty area to make it complete!