PetSmart

I feel like I've been in here every day lately since I started this fish tank! Haha I'm finally in the spot where my project seems to be complete! My son is happy! Therefore, I'm happy! The staff here have been supportive and helpful every step of the way! Extra shout out to the people in the FISH SECTION for being SUPER HELPFUL and PATIENT! Jeff does a great job leading the pack.

Excellent staff and very friendly. I took my dog there to doggie day camp for half day and he absolutely loved it. When I called to check on him the staff were friendly and informative about how he was doing. From the moment I dropped him off to picking him up I was welcomed with a friendly smiling face. On our way home he was exhausted from his fun filled day. The staff kept me informed and let me know how his day went. I will definitely be taking this little guy back.

Love shopping here for my puppy. I get her so many treats and toys. She is spoiled because of this specific location. Staff is always friendly, and helpful when you need them and they don't hover around you when you don't need them. Great place and people!

I go here to take my dog Holly Banfield hospital inside PetSmart is pretty awesome. The coworkers that work here are very polite and they love animals from birds to fishes to dogs and cats maybe reptiles also.

I went there for dog food, but my wife and I are thinking about getting an aquarium. We had a lot of questions and the staff were very helpful. Now we have a better idea of what we want and what we need.

It was horrible. My dog was barking like crazy and my anxiety was at a 15!! The appointment that I had confirmed an hour before I got there, and a 2nd call to verify the location near Top Golf, but on opposite side of street.; was no where in the system., so they had no info on my 7 year old female Staffie/American pit bull mix. Blü is a very social animal, but she is physically intimidating to other pet owners which transfers to their pets. I'm so glad the floors are slippery, because that's literally the only way I could have maintained control over my dog. The lady behind the counter was as empathetic as could be expected under the conditions. She proceeded to book me a new appointment because the 3 pm.slot was open still,hmm. To make a long story shorter, she booked me an appointment for the end of the week and suggested giving Blū trazadone 24hrs before my appointment to calm her down. 24 hours before Blū's appointment, and after 200mg of trazadone the night before, she woke refreshed and exuberant. Super playful, literally leaping and bounding around the living room like Tigger lol. I'm going to try a product a friend suggested off Amazon and then see if I can get her in for a regular check up.

This is a big store with a lot of selection. The shelves and aisles are neatly organized and clean. They do seem understaffed with only one cashier, but they move fast. 5/5 for the store alone. For the pets hotel the front desk staff seemed nice, but there was a girl in the glass play room with bright colored bangs and dark hair yelling at the dogs too loud for "ignoring her". The dogs are already in an overcrowded and high stress environment, which makes it difficult for even well trained dogs to listen perfectly. This seemed like a little much. Camp Bow Wow has similar pricing and may be a better choice for daycare / overnight. They have more play spaces and cameras for parents to access.

DO NOT LEAVE YOUR PETS HERE. PetSmart Hotels at mercantile should be ASHAMED of themselves. I ended my dogs stay at the hotel 1 night early due to getting back to town earlier than anticipated and one of them having a bad stress reaction. This unfortunately meant that they did not go to their grooming app/unable to receive a quick exit wash which I was fully aware of. I figured no big deal, I’ll give them a bath at home like I usually do. When I put one of my dogs in the tub, I realized that her feces was completely dried and matted all over her rear. I had to pick out her own fecal matter that was dried to her fur and skin. It seemed as if she was sitting in diarrhea for 4 days straight. I knew she was having a bad stress reaction with diarrhea and I was thankful they responded to her symptoms in the way they did ER trip, though I was unaware that they very clearly let her sit in the diarrhea and neglected basic cleanliness care. She was also visibly in pain as she whimpered any time I tried pulling the dried feces out from her fur. I’d give this place negative stars if I could. I wouldn’t recommend using PetSmart hotels at mercantile unless you want your pet to be neglected while you are out of town.

I love this location my go to for all my animal needs I have 3 dogs a cat and snake. Always great customer service and prices are great.

I love this PetSmart! They are super friendly take my dog to get groomed and always buy from them the last time was party items for My fur baby Chase’s 2nd Birthday! Super cute and cake was good too! I think