Piedmont Healthcare

I gave birth here a little over 3 months ago and I had a great experience. My doctors from the AWOG team were great but I was also very impressed with the hospital staff. All of the nurses were very friendly and attentive. They made sure I had everything I could possibly need to be comfortable. I wish I could tell you my nurse’s names but I have an awful memory, but I can tell you that every single person I encountered during my stay was pleasant. The food was pretty good for hospital food, however I will say the planned meals on the menu were not nearly as good as the individual food items available to order. The labor and delivery rooms were huge and super clean but it is a brand new wing of the hospital so I expected as much. The recovery unit wasn’t quite as nice and the rooms were pretty small but big enough for me and my husband to not feel too cramped the 3 nights we stayed there. My labor ended with an emergency c-section which was very scary for me but the staff, especially the anesthesiologists, did a wonderful job trying to comfort me throughout the surgery. I plan on having my next baby at Piedmont hospital, hopefully by then the recovery unit will be just as nice and new as the L&D unit was.

A family emergency caused me to take a quick flight to Atlanta Friday to check in on a family member. Poor care provided by another hospital led family to be transferred to Piedmont. Everyone I crossed paths with was very helpful and cordial but I must give accolades to a few. When Kathryn 3rd floor ICU Nurse walked in the room my cousins eyes would get big and she would smile so hard as if Kathryn was the highlight of the hour. Kathryn was very attentive to her needs and had great bedside manner. Antwan the Physician Assistant, well she had the same reaction when he walked in could be because he was so handsome but I do believe it was due to his compassion and fun personality. Demetrio the Dialysis Nurse was fun as well, he made her laugh. I didn't have the pleasure of meeting ICUs nurse Adam, but I was told my cousin loved him as well and he was a wonderful nurse. Wallace in Physical Therapy was a ball of fun, I enjoyed her as well. I flew back to Oklahoma on Saturday. Very pleased with the care my cousin is now getting I think all of you mentioned in this review and I appreciate you for really caring about my cousin's well-being.

POOR COMMUNICATION. DON’T come here. We came in on Saturday and we were told that we’ll have procedure on Wednesday. We stayed over the weekend and waited and then on Wednesday they told us the surgeon’s schedule was fully booked and were not able to do it. We then were told that the procedure wasn’t an emergency and could be scheduled some other time. Then someone from another department told us that it’s urgent and we need to postpone our chemotherapy for this procedure. We then waited till Fridaytoday for the procedure, and they’re now saying the same thing that their schedule is fully booked. And told us that it shouldn’t be urgent and we could schedule it for another day. We have wasted a whole week here and even postponed our 3 chemotherapy because of them. We’ve let them know Multiple times that we were trying to make it for the chemotherapy but they just kept us waiting and waiting. They made us wait when our health condition was able to do the procedure. My mum is having 3 chemotherapy and her health condition is very unstable but they made us wait TWO TIMES when she was finally normal for those 2 days. They didn’t let my mum eat or drink TWO nights as they said there’s procedure but then told us no they weren’t able to make it. I understand scheduling is hard but they could’ve let us know if it’s urgent or not so that we could reschedule and make it for our Chemotherapy. They have no communication between departments and we feel VERY DISAPPOINTED of how they handle things. The nurses were nice especially Helen. But I’d never come again after we schedule as an out patient for this procedure in the future. This isn’t the first time either, we weren’t satisfied at all. If you want to be cured, don’t come here. All we got is bills and nothing done.

Top notch medical care! Dr. Ben-Aire saved my husband's life when he had a burst Aortic Anyurism. We were there for 12 days and received nothing less than exemplary care. Thank you Piedmont Hospital and excellent staff.

I had an amazing experience at Piedmont when I went into labor. From the moment I arrived to the moment I was discharged, I was surrounded by such a diligent and caring team. I thank all of the staff for their help in my childbirth experience.

We had our first son in this Hospital back in 2014. They were very organised and gave us a demonstration prior to delivery for the process and what are we gonna do when she gets labor. I can’t complain at all about anything it was a perfect delivery with high quality care. Thanks for everyone works in Piedmont Hospital, keep grinding, you are true Heroes to me and my family. I didn’t know you were that good until I had experienced the same service at other hospitals out of the Us. Thanks for exporting your process and standards to hospitals located overseas. I’ll always be grateful to what you’ve done with us. Love and Respect Salute Sultan

Don't ever come here for an emergency!! The staff is incompetent to a patient's needs. The nurses walk back and forth texting and sitting at the desk on the phone. It's loaded with police standing around telling lies to each other. Sick people are told to sit on the floor because they can't find chairs or beds. This place is pitiful and a disaster!! Keep moving.This place is pitiful and a disaster!! Keep moving!! These aren't heroes!!heros help the weak

The staff that delivers/collects meal trays need an attitude adjustment. The patient is here because they are sick.The family member that stays with them 24/7 is here because they love their family member and should also be treated with kindness and respect. Stop scolding them because they don’t put the tray where you’d like it. Give them a break! They are probably exhausted!

The dietary team needs to be seriously trained on reading a patient’s chart for allergies & preparing allergen-safe food. We called down numerous times and made sure my gluten allergy was marked in my chart, and the dietary team sent a minimum of 3 trays up with food I was allergic to on it. A tech named Eleanor yanked my arms trying to get me out of bed, when I was post op spinal fusion and the proper way to get out of bed is log-roll. She could have seriously injured me. She also demanded 4 times that I should use a bedpan instead of get out of bed to use the bathroom because she didn’t want to help me get out of bed. Extremely unprofessional and she shouldn’t have a job. The two times transport employees took me down for x-rays, each of them were talking on their personal phones through air-pods, having unprofessional conversations dropping f-bombs, etc. The first transport person left me unattended in a hallway by myself for at least 5 minutes if not longer. I was there for 5 days and EVS services did not come in to clean the floors or bathroom once. A “supervisor” named Nancy sent 3 nurses into my room at midnight to “kick out my service dog” and also threatened the staff that they’d be written up for not informing her there was a service dog there. My service dog was lawfully present and her trying to remove him was illegal, unprofessional, and unacceptable. To send 3 nurses in at midnight & use scare tactics on a patient 3 days post-op from major surgery is appalling. Further action will be taken. I had a nurse named Kiesha and a tech named Charles that were incredible and treated me well during my stay. My surgeon was fantastic & the OR team was very nice and professional. I will be leaving a separate, positive review for my surgeon— However, the quality of care while in-patient was extremely disappointing and at times dangerous & I would never in good conscience recommend this hospital to anyone.

My mom had surgery this week and got one bad nurse named Gwen, you should pray you never get her as your nurse especially during the day. She never took care of her patients and she was very nasty in her attitude. I asked the charge nurse to not allow Gwen to be my mom’s nurse because she treated her horribly. My second concern is that Piedmont really should not allow staff to wear perfumes and colognes to work especially when you have close contact with patients. My reason for saying this is because patients could be allergic to perfumes and colognes. My mom got nauseous when a nurse or tech would come into her room with strong cologne or perfume.