Pinnacle Valley Animal Hospital

Great practice. The Lavergnes go above and beyond, calling to check on my dog when she has something complicated going on. Dr. Sonya has worked with me to keep my extremely fearful dog's visits short, kind, and efficient while still being thorough. Did a great job diagnosing her, too. I haven't known Dr. Rene as long, but I've known Dr. Sonya for many years and she's the best diagnostician I've encountered in Little Rock.

If I could do 0 stars I would. Terrible customer service. I called about a week ago and was left on hold for nearly 30 minutes. The prices have sky rocketed for basic appointments, and the male vet was very rude. However the female vet was very pleasant and understanding. I hope she takes the leadership role in this business. After being a strong supporting customer for nearly 15 years, I will be taking my business elsewhere. I should’ve figured something was wrong when all of the original vets and staff left. The staff that was there before this “take over” was caring and knew pets well. It’s sad to see what this place has become. Also to ownership: When you “merge” with a company the least you can do is send an email letting us know that everything is being switched over to new ownership. This felt like slapping the name of West Rock on Pinnacle Valley Animal Hospital. When really it’s just West Rock taking over.

My pup saw Kim for grooming, and we were highly impressed. She treated him with kindness, and she groomed him well. Very pleased!

Dropped off my cat for a procedure which did not go well!! Was shocked at the bill when we picked her up and questioned it and was told it was correct was almost double what we thought. Still didn’t believe it was correct when I got home and spoke with someone else and was told that they raised their prices when they moved locations. Told them that they were losing a customer to which she replied “OK” . When my wife got home she looked over the bill and thought $312 for Amoxicillin seemed way too much. Turns out they over charged us by 13 times and had to refund us $285. If either of those 2 employees I spoke to had even tried they could easily have caught this. They were very rude and unhelpful and we will be sure to tell everyone we know to avoid them!!

I called four times to schedule an appointment, and was put on hold twice once for 10 minutes the next time for 14 minutes The young lady told me she forgot about me so sorry. Okay perhaps they were busy. I hung up both times. Third time I called, I finally got through to make an appointment. I scheduled an appointment for Friday for a bath. When I showed up I was told they were busy and if I could come back tomorrow. What? I Ask for Dr Laverne, I was told he was in surgery. I then asked for him to call me when available. No phone call Friday. No call Saturday! No call Monday! I called and asked to speak to him again not available! Left message for return call. No return call. I called his wife at the other office to leave a message. Still no return call! I say all of that to say this! After the transition..., everything seems to have gone to hell!! Horrible customer service!!

Friendly staff, great vets. Dr. Bierbaum is amazing. Took the time out to share a few things with my daughter who is interested in becoming a vet technician. Update: Dr. Sonya LaVergne is amazing! She is caring, kind and thorough! Goes above and beyond for your furbabies!

The staff is great. They always makes us feel welcome and have done wonders for our animals. Prices are high. That's our only complaint.

Great people and care! Thank y'all so much for making Doc Bojangles a priority and being so diligent and caring

Still as in years past, this is the best place for tender care of your furry family members. Staff always goes above and far beyond the norm here. Knowledgeable , caring,informative,and always wanting to do what ever it takes to make sure their patients needs are met.

I always loved this place, but when my dog's vet left for another practice, I followed, and it has been an absolute nightmare trying to get my dog's medical records. I have called three times now, and each time a friendly employee has assured me that they will email the records. Nope. I don't want to file a complaint with the vet board, but it looks like I may have to do that.