Platinum Fitness

Luis, one of several very accomplished and considerate personal trainers at Oracle/Ina is SUPERIOR. He is well-educated, kind, a "mind-reader", and a gentleman. Consistently, he delivers the best personal training experience and he GETS RESULTS. I have the great fortune of not only having my only child train with him, but also I bear witness to his training of others, his personal workouts, and his exemplary professional demeanor. Daily, this man lives his word: honesty, leadership, and excellence. Ladies (and gents), if you want a dedicated, sincere, SMART dude to help you reach your goals, get this guy FAST! He is in high demand, but always gives me the impression that he has all of the time in the world for me and my family. Feel free to PM me and let me BRAG BRAG BRAG about this outstanding man. Way to go Platinum. Way to go Tucson. We have a winner.
5 7 years ago (07-05-2018)

Do NOT go to this gym. ANY other fitness center within the Tucson area is a superior option. I chose to start this gym because I was moving out of the area within a few months and wanted a no-commitment option. When I signed up, they told me they were offering a discounted monthly fee of only $25 and a no-commitment contract. Two months later, they began charging me $60 with no notification of the up-charge. When I tried to call and cancel my membership, not a single member of their staff had any clue what the cancellation policy was. Every time I called, I talked to a different staff member who had a different idea of the cancellation policy. It took over a month to get a hold of someone who actually knew the procedure. When I finally got a hold of her, she told me they had me signed up for TWO SEPARATE memberships within their system that they were trying to charge me close out fees for. Through all this, they still continued to charge me for services that I was not receiving. This is simply a poorly-run business with incompetent staff and shady business practices. TAKE YOUR BUSINESS ELSEWHERE.
1 7 years ago (22-02-2018)

The internet has been out for days... 3 days in a row I brought it to the attention of the staff-nothing changed. I then spoke with the club manager, what a joke... He was clearly disinterested with my complaint and even walked away from me after making the statement the club internet was working on his phone.. really?! He never bothered to follow up with me. This is how you manage? This is how you take care of your members?? I have often found the staff lacks basic customer service skills. For as often as they change club staff and managers it would be nice if they could find someone that actually cares about the member after they've signed up... rude!
2 7 years ago (03-03-2018)

Wanted to upgrade my membership to include classes - costs $5 more per month. Charged and paid a $10 "upgrade fee" to change that. Eye roll. Whatever. Decided class times weren't convenient for me and wanted to downgrade. Was told to downgrade would be a $39 "downgrade fee". What?! No one told me that when I was upgrading, otherwise I wouldn't have upgraded. What a scam! If customer loyalty meant anything to platinum they'd do away with this fee or at least make it the same as the upgrade fee of $10. It's one thing to say customers matter, but it's in their actions that the true feelings are revealed - Platinum is SHADY. Came in to begrudgingly pay the downgrade fee on a Wednesday at 8 pm. Conveniently, no one was on shift who could process the downgrade!!! So now I have to find time to pay this fee when certain employees are around?? I'll be canceling my membership once I find somewhere else to go. At least other places aren't shady about their fees.
1 8 years ago (08-11-2017)

Having been a member for 27 years I have seen the gym go through many changes. Management, classes, and the overall atmosphere of the facility has shown great improvement. I really enjoy the LesMills workouts, the instructors, and the other friendly staff of the gym. The front desk staff always greet me with a smile and leave me with a "have a good day!". Jake always listens to any concerns or recommendations that members have. Classes are challenging and I know I am getting the best workout. I also enjoy Linda's Studio Fit classes; they are challenging and she accommodates to each member's physical capabilities. They are always working to better the gym to be the best facility for members and guests.
5 8 years ago (03-06-2017)