PNC Bank

This has to be the worst location I’ve ever been to! These people are incompetent, and could easily be replaced with cardboard cutouts. The Jamaican woman there gave me the death stare when I walked and the tellers are rude and not very friendly at all. The only person that greeted me was the woman that works security who also appeared to be under the weather, but still managed to be polite. I’ll continue to go to the Columbia Heights location. They are friendly, smart and very helpful.
1 7 years ago (23-02-2018)

This is nothing against this branch. Everyone there tried to be helpful. But PNC bank (long story short) didn’t mail me or call me, charged me $12 and closed my account without it ever working. I spent money to open an account that I could never use and was never notified there were any problems. Then told they could do nothing to help me. The worst banking experience I’ve ever had, and PNC ought to call their customers and treat me with a little more dignity.
1 7 years ago (26-01-2018)

A bit rusty in operations and service, I've heard. Location is useful at times.
2 7 years ago (03-02-2018)

Most the time I'm a huge fan of PNC - they're a great bank. But aside from David Na (who's a credit to them) this location is staffed with some of the most rude and and incompetent female employees I've ever had the displeasure of dealing with. One comes to mind especially- Emily or Emerly from her name tag (from the Carribean from her accent) is a thoroughly unpleasant individual. Now, I'm not sure if she gives everyone this treatment, but every time I have gone in, she shoots hate glares and makes other faces at me. LOL it's completely outrageous that she has a job dealing with the public and I almost never patron this location anymore in large part because of her. This place is the complete antithesis of the Dupont location where the staff are a friendly, helpful and competent joy to deal with (which is what I've grown to expect from any PNC). The other strike against the Chinatown location is that some genius decided to set the ATM so that withdrawals can only be made in $20 dollar increments. I bank with PNC! Why shouldn't I be able to withdraw amounts from my account in any increment I choose - like I can from every other PNC ATM in town and like I used to be able to do at this one as well.
1 8 years ago (13-09-2017)

Staffed with some very incompetent people. Their ATM also always has issues ( like it ate my card for no reason) and no one their seems to want to figure out what to do about it. Just waiting for my funds to move to close my account.
1 8 years ago (17-10-2017)