Portland Luggage

I bought my first Eaglecreek bag from here 23 years ago and not only is the bag still going strong but I have continued to go to them for all my luggage needs. As little things inevitably wear on my bags I just bring them in and the team makes them as good as new without any issue. A lifetime warranty means something when you have a company like this in the neighborhood.

This is a great place to purchase quality luggage and accessories. Also, customers service is excellent!

Outstanding service and products. I stopped here to get a new bag in the middle of my trip. They were so helpful! They didn't try to sell me the biggest most expensive bag. They even helped me set up the luggage lock. Real glad I went there.

Sales woman was super helpful and knew a lot about luggage. Showed me great options and didn’t pressure me into a purchase, so of course I purchased! Suitcase has been working great for my camera equipment and definitely be back if I need another bag.

We have bought 2 rimowa suitcases here in the last 4 months. We went in today to as one of them the handle has become very unsteady and the wheels are squeaky ... Their response: we can't do any thing for you because it is a "luxury item." Great customer service. I try to support local stores but this type of response is why it is becoming more and more impossible to do so. Do not shop here would get better service with the online stores.

Five stars all around! A special thank you to the amazing store manager Thomas Wright who helped out my boyfriend and I while visiting Portland at the end of June! We were looking for luggage storage for a few hours before we could check into our vacation rental and ended up here instead of an hourly luggage storage by accident. Not only was the store manager extremely understanding about our mistake, he was very accommodating as well. He stored our luggage in his office while we explored around the city on foot. We had two HUGE suitcases and two carry on bags so you can imagine what a relief it was to have found a place to safely store our stuff.This kindness will not be forgotten. I recommend giving this man and this company all your business! You definitely made our entire week and now I know why you're the manager.Thank you!

I bright an Eagle Creek bag here for under warranty repair. They patched everything up within a couple of weeks and the bag looks great. No hassle bringing it in instead of shipping it, and all the folks in store were helpful and nice. Have not shopped here so can't comment on that experience or the pricing.

This rating is for repair only. The customer service representatives were really awesome people. But the repair is insanely expensive. They quoted me $55 for expedited zip replacement where as got the same fix in same time done at Fink's luggage for $15 on same day. May be for purchasing new bag this might be a good place

Shady service policies. Repairs are not dependable and they always seem to want to make money on warranty repairs. Tried to purchase a couple of screws for my Brigs and Riley luggage. They said I needed to leave it with them for 7-10 days to repair. They tell me they don’t have these screws unlikely and they have to get them from the Vendor. They were willing to do my repair quicker if I wanted to pay them for rush service. Apparently for rush service they have the screws in store. Will never go back there nor will I purchase any luggage from this location.

Super helpful staff! Good selection of both high end & mid-tier luggage to choose from. Very reasonable prices. I bought some name brand discontinued suitcases and saved literally $100's off the retail store down the road