Prada Broadway

I gave them 4 stars because the SA we got were nice and professional. We were 3 of us and my friend was interested in buying the bag. The SA patiently gave my friend to try the bag and usefully suggested what bag she match with. We were enjoying about decorating of big store and the service. Even we ended up didn't buy anything but the SA still good with us.

Happy to be able to visit NY again and shop in Soho! Luckily for us we picked a Monday as our trip shopping day because the lines were manageable. Once we made it inside, a security guard pointed us in the direction of an employee to escort us around which seemed a little strange/excessive at first but they said it’s mandatory since Covid. This store is massive so it was nice to have someone there to show us around. It was like having our very own personal shopper! I ended up buying a new crossbody bag and will definitely be back on my next NYC trip. :

I had an amazing experience with Paul! I have a memory of a goldfish so I don't remember the name of the bag I wanted and he was able to get me the bag right away! Seems like every luxury store in NYC require an associate to follow you at all time, but Paul definitely gave me and my husband some space to browse around!

Purchased a very expensive jacket and they didn’t take the sensor off. I went back and their customer service was lackluster and not very accommodating for the inconvenience they caused. I was expecting more from a high end brand like Prada.

Absolutely the worst experience I’ve had by far. On 2/22/23 around 7pm. Me and family member were spoken to disrespectfully by a staff member as if we were not customers supporting their brand. The young man that made my family member so uncomfortable that she felt she had to remove herself from store was Gibson who stated he was the supervisor for security. I will forever remember my first encounter entering that store and because of that I know longer want my items. Everytime I look at them that shopping experience is all I can think about.

We went there a couple days back to buy a few Christmas gifts which needed to be shipped and we were told those would be shipped overnight. As it’s a Christmas present and the return policy for in-store doesn’t cover actual Christmas Day, we decided to cancel and order it online, but the worker at the store stopped responding to emails and the package has not even arrived yet. What’s with this poor service and the so called ‘overnight’ shipping the my supposedly said would sent it with??

I wanted to buy sunglasses.. but the people looked at me very weird. They people who worked there were extremely rude. I had gone to target before I entered the store to get some aspirin for my headache.. they gave me a very disapproving look while eyeing my target bag and It became very clear to me they did not think I had the money to buy anything in their store. I really don’t understand why the people had to be so rude. Buying something at Prada should be a nice experience especially since you’re about to spend a bit more money.

Early this evening I had to wait until a security guard opened the door to enter the store. Thereafter, a sales associate followed me to the shoe department and other sections on the lower level of the store. I felt like a criminal. I've gone to Prada for years. However, I've only been in the store once since the Covid lockdown ended. Last summer a sales person asked if I needed help, I replied no. He followed me down the stairs, but he didn't track me the entire time. I won't be back. It will be long time before I ever buy a Prada product.

I came there with my Prada sandals where the sole fell apart after regular wear for about a year. They wanted to charge me $80-130 for repair, and said it would take 6-8 weeks. Seriously? You can’t handle a free replacement of your sandal’s sole? The assistant said it’s not her rules and that I can do whatever I want. I’m not buying Prada anymore

Horrible issue with customer service at this store. Employees do not respond to emails or have a working phone. Seriously stay away! I have had a major issue with a bag repair and at this point it feels like I am getting scammed, not a customer shopping at a luxury boutique/brand.