Precision Pools & Spas

STAY AWAY!!!! We had our pool built in 2021. It took 8 months and now it's been almost 3 years. lights stopped working after about a year. Pool decking and tile is coming off. Cheap travertine materials with holes and filled with something. Customer service was horrible. They stopped returning my phone calls because i kept asking about the delays. They completely tore up my yard and I had a swamp with mosquitos for months. They don't handle their warranty calls. I left a message for Norma just this week and no return phone call. You get what you pay for. If you want quality work, don't use this company. Sad thing is, I chose them because they are friends with my colleague.

They built my pool 1 year ago. Scott did an awesome job at sales. Detail work not the best but for the price it does a good job. The people they did the coping around the pool did a good job however they cannot fix the leak in the water fall. They have been out 2 times and now still having issue. Warranty department was good in beginning but having issues with them returning text and emails back. Pool is about 91 ft with no hot tub

After researching a handful of pool companies, we decided to select Precision Pools. We were impressed with the sales process, cost and pool design. As it pertains to the construction process, we have not been disappointed. The scheduling team, led by Tracy, was excellent and provided frequent updates; Norma, back-office, is diligent and professional; the construction supervisor, David, is always accommodating. My wife and I are very happy with the final product.

Precision pool team is very knowledgeable and delivered a great quality swimming pool. We had a few issues with the design as the salesperson Scott didn't add a retainer wall on the original design/price, but adding that was still a competitive price compared to the alternatives. All equipment used is Hayward. The installation was perfect; the plumber and electrician were very knowledgeable about the pool. David is the on-site project manager; he does a great job inspecting the pool and answering. Janice is slow to reply to emails or phone calls; the best way to reach her is via text. It took about 14 weeks to water in the pool from the excavation day. We had about two weeks of weather delay. The Precision Pool includes a basic pressure pool cleaner with the project. I decided to go with a robotic pool cleaner, and they got a good quote for a Hayward one, but I wanted another brand, so they removed that item from my quote. We had some modifications after the design was complete, and David was very diligent in helping us. Although, some of those after the contract modifications were pricey for the job performed.

I highly recommend Precision Pools and Spa. I chose them because I personally know three families that had their pool done by them. The process was great overall. As with any construction project, there will be bumps along the way. However, they went above and beyond to ensure I was happy with my project. Each of my concerns were addressed to my satisfaction. Even the owner Michael came to see my pool construction and hear out my concerns. Scott Shaw was my sales representative and has a vast knowledge on design and function. I’m glad I listened to his advice on design…now that my pool is done. He is also a very kind human being which I’ve known for a couple of years. If you decide to use PPS, request Scott S. and tell him I sent you. Johnathan was my construction manager and he did a wonderful job. You can tell he is passionate about his job and enjoys working with the customer. Janice was my scheduler. She was so kind and very quick to respond with my questions. She actually helped me even when she was out sick with the flu. If I build another pool, I will go back with precision. Thanks to the team for a great project!

***EDITED AND UPDATED*** Well, where to start? Maybe I should start off by saying this is the second pool installed by Precision for our family and we have had two completely different experiences. The first pool held true to the timeline despite Hurricane Harvey. Now, this second pool is far from even remotely being acceptable from a customer service perspective, timeline, and a pure communication perspective. We are very understanding people but expect communication and when we asked Precision for some sort of update and better communication, nothing truly happened and we felt like we were just told lies and more lies to placate and pacify us. The COVID situation has completely changed our world, this we understand, but communication and customer service do not stop. We started this process in June of 2020 and the pool was completed in March 2021. We had set back after setback from the start and what was eve more interesting is that our neighbors were getting pools dug and completed in 2-3 months where ours took 10 months. Again, COVID and weather have played a huge role in this epic debacle. Just for reference, we stared at the huge hole from October 2020 until February 2021, pictures attached. *** updated April 2021*** The pool is now completed, more photos attached pictures are right after filling and upon initial pump start. Communication, communication, communication, if there is any place for improvement, this is it! From the scheduler, there are little to no updates unless prompted and with a project this long, any bit of information is better than being left in the dark.

Horrible communication, the beginning work with Scott was pretty smooth , ever since we have had to hound them over and over again, I would not recommend them , very disappointing. Update 12-12-20 The dig was nine weeks ago, we are more than 50 percent done, I am being optimistic that by mid January we may be done, they come and work once or twice a week on a good week, have not had many of those. Communication has been a bit better , I was told once gunite was done that the rest of the contractors were ready to go. I guess I should be thankful we are slowly moving along

After meeting with the pool designer Scott, we knew we wanted to build our pool with Precision Pools. Scott's design was exactly what we wanted. From the start the process was quick and relatively painless the biggest hiccup we had was with HOA, and was not the fault of the pool company. All of the trades were very good at their crafts and there were only minor corrections that needed to be remedied. Tracy construction manager was great and always answered her phone and could either provide me with an answer immediately or find the answer and get back to me without delay. When we picked out our finishes Norma was a huge help and very friendly and easy to work with. Our experience with Precision Pools was great and we love the pool. We will definitely reccomend them, and if we ever find ourselves needing to build again will be using Precision Pools without hesitation.

Working with Precision Pools & Spas for our very first swimming pool build was FANTASTIC!! We spoke to at least 6 other builders including PP&S before making our final decision. One of the main reasons we worked with them was because of Todd Lakes "The Pool Guy". Our fear was once we signed the contract we are on our own. Todd was with us the entire project and was very responsive. We signed our contract 3 days before Christmas right before he went on vacation and guess what - he was responding to us during vacation too! We appreciated his patience and involvement in our project and frankly made us feel as comfortable as you can feel in the midst of such a huge project/investment in our family. The entire staff was hands on with our pool project. The GM Michael Vadagna made a few visits to our site often to make sure everyone was doing a good job. Tracy - schedules everything and was also amazing to work with, she's the one who makes sure the crews showed up. Norma helped us at the design center and was also a pleasure to work with. Joe - our construction manager provided guidance on how to operate our pool and made sure things were fixed when they needed it towards the end of our project. Finally - from the dig crew all the way to plumbing - thank you for being respectful of our home and our property. They never left a mess besides normal construction mess like food and garbage everywhere. Our pool was done in 7 weeks and would have been done in 5 weeks if it didn't rain 2 weeks in a row. We already started our pool parties and it's not even summer yet! :- Thank you for a great experience and building us a beautiful pool to enjoy with our family and friends for years to come! If you are thinking of building a pool, please reach out to Todd Lakes "The Pool Guy" at PP&S!!

Don is a gem. He provided us a very reasonable quote on a heavy pool remodel project, showed up on time and was super knowledgeable about all aspects pool! We truly appreciated our experience with precision!