Pro-Bono Legal Services

I would love to leave a good review for these services, but unfortunately I have has a not so great experience with this office. I was working with the office on a no contest divorce. I then had to schedule a clinic to verify new employment. It was hard for me to do being that I am not only a mother of two small children, and recently started a new job and still on probation. I missed an appointment. But this time I called because I would be 5 to 10 minutes late. When I called to speak with the lawyer handling my case. This was a not so great experience. She started reprimanding me as if I was her child and she was my mother. She spoke to me in such a condescending tone. I offered to email my pay stubs to her, she then said "why didn't already do that, you already missed your appointment you need to get it together." I said because "you told me I could bring them in, and why are you talking to me like this." She then said well your going to be late so I'm canceling your appointment for next Thursday. I then said it's okay I will be there in a few to fix the issue. She then said don't the appointment is canceled", She then hung the phone up on me and I called back and requested a manager. She then started telling me how I have a personal issue, I said no I don't I want to speak with whoever is in charge of the office. She said well they aren't here. They will be here momentarily. I asked for his information she declined that. I then said no problem I'm on my way. When I stepped into the office I asked the gentleman if he was the manager. He said yes. I introduced myself, and stated I wanted to speak to him. He already was bias and said in a nasty tone, "Isn't that what you are here for?." I was just waiting on this gentleman to say duh. Before I would complete a sentence about how I was treated he cut me off. He said I was standing here the whole time you were on the phone, I then said if that is the case then why didn't you take my initial call when your esquire hung up on me and I called back to speak with you.", he then said "well maybe there was a little white lie in there." I then stated well is there any way I can get another lawyer for my case. He then said "I'm canceling your case, we cannot help you." I asked why not, and he said I deem you out of control." I was baffled that this man even said this to me for making a simple report and getting hung up on he didn't apologize for his employees behavior he just canceled my case. I spoke to him and he ignored me, gave me a business card and told me to contact a lawyer if I felt wronged. This was the worst service I ever received. It's a free service and they definitely treat you like you are a free client. They have no respect and no guidelines on how to respect their clients. If you can I recommend save yourself the headache and just pay for a lawyer.
1 11 years ago (19-10-2015)

I felt sadden by the experience because I was not given any legal advice and the very issue the man didn't take the time to understand my issue.It's about the dollar!
1 11 years ago (27-10-2015)

They move with out no one notices
1 11 years ago (12-11-2015)