Professional Pet Nanny, Inc.

Cancelled services on my wife's dog after many years with less than 24 hours notice. Yes her dog has health issues. We understand not wanting to deal with. However after multiple years as customers more notice could have been given.
1 8 years ago (22-04-2018)

We’ve been booking Professional Pet Nanny for over 2 years now, and we absolutely love them! When we have a new pet sitter, she’ll stop briefly by to meet us and the cats. During every appointment, we get a text message updates with photos. The online booking is easy. When we came home after Christmas, the litter box was clean, Christmas music was playing and Marissa had left a card and little gift on our counter. We definitely recommend working with Professional Pet Nanny if you need someone to check in on your furry ones!
5 9 years ago (27-12-2017)

I used Professional Pet Nanny for about 1 year when I moved to Cincinnati. I lived in the Stetson Square apartments in Correyville which is an upscale complex with a secured entrance. I could probably write a short novel about the ups and downs I had with this company. Basically everything was great in the beginning with tons of pictures sent when a nanny would stop over to be with my kittens, easy online booking, spotless apartment when I returned home. Then things started to go downhill with less communication, new employees, and less availability. Finally, on September 11 2016 (this date becomes important in a moment) Kyle called me to tell me she would no longer be servicing my building. She cited reasons like no dedicated parking spot, elevators were sometimes out of order, and people would prop the front door open. But her biggest complaint was that there is a large population of middle eastern families who lived in the building. She said the men made her feel uncomfortable which I find hard to believe since I lived in the building for almost two years and never had an uncomfortable situation. She told me she called me specifically on 9-11 to tell me this which I thought was insanely inappropriate. Honestly, it all turned out for the best because I found an option which fits into budget better and haven't had any problems since. If you are considering this company please be careful. Don't put yourself in a position where you rely on them because you could end up in a tight spot. For the record, my complaint is mostly with the owner, Kyle, not her employees.
1 9 years ago (10-11-2017)

Professional Pet Nanny is great. Tyler and Kyle make sure all dog walkers are well trained and familiar with your home and pets. Communication and scheduling is incredibly easy. My dog walker is fantastic - writes a note for each visit, sends pictures frequently, and cleans up after the dogs when needed. I would definitely recommend their services to friends and family!
5 9 years ago (30-10-2017)

I have an elderly guinea pig who likes company, and when I go out of town Professional Pet Nanny has been so helpful to me by having someone come and sit with my guinea pig and feed him lettuce. They're very good about learning about your pet and what he/she needs to have done for their care. Scheduling pet visits is easy and the service provides such a peace of mind to know that kind people are taking care of my guinea pig when I am out of town.
5 9 years ago (30-10-2017)