Proof Fitness

MONEY HUNGRY PEOPLE!!! Came here to look for a decent gym with a month to month membership ended up with 12 month contract and almost sure i probably sold my soul as well. I joined in October and actually liked the gym but my problem came when ending my time here at proof. I called and informed the lady i spoke with that i wanted to cancel my membership she proceeded to tell me that i was not allowed because i was in a contract which i was not aware of (sweet talked to and tricked into signing one) and that if i wanted to cancel i would have to give a 30 day notice along with that next months payment. I was told to go in person and speak to the manager or whatever. I spoke with a man with bedazzled jeans and i told him that i was moving across town and needed to cancel due to it interfering with my kids schedule, he informed me that there was nothing he could do and that i would just have to "TOUGH IT OUT UNTIL OCTOBER) mind you its April or pay him April-Octobers months so that my account wouldn't go delinquent. How do i tell my 5 & 2 year old to tough it out. This man did not care what my reason was all he wanted was my money. Anyway there plenty of others gyms out there for lower prices ex. (Man O War Cross fit ;) Your welcome!!
1 9 years ago (18-05-2018)

While I understand most gyms make it difficult for you to cancel your membership, Proof Fitness takes the cake. My annual contract was scheduled to end at the end of January. I sent an email through their online platform regarding my desire to terminate my contract once the year was up. I asked if there were any steps that I needed to take to prevent auto-renewal. I never heard back. I called less than a week later and spoke with a female. She said she would note my account and have a manager call me back. No one called. I called a couple days later and spoke with a Manager. He said he couldn't do a cancellation over the phone and asked me to come into the gym. Making time to go to the gym was the problem in the first place! A month later, I finally made it to the gym to cancel and they informed me that I would be billed for 1 more month because I am required to give a 30 day notice. The email and the phone call I made apparently didn't count as notice. I was told you have to give your notice in person with a manager. I am beyond disappointed at the quality of customer service. I completely understand that I signed a contract, but their lack of communication and unwillingness to do anything over the phone is purposely intended to make cancelling more difficult. I started this journey in early January and am stuck paying through April. I'll rejoin a gym when life slows down and I can take advantage of a membership, but it won't be this one. I don't recommend this gym.
1 9 years ago (01-03-2018)

I give proof fitness 5 stars! I will have to say this club is pretty awesome. Customer service excellent and it's super clean, I've been working out for years and this is by far my favorite gym. I felt comfortable the first day I started. I especially like Erin's TKO class and thanks to Tony Sandoval for upping my golf game. Pretty cool I can work out and enjoy the sauna and a massage at the spa. I highly recommend Proof fitness!
5 9 years ago (30-11-2017)

The atmosphere is great and what makes it better are their employees. I've been in my fair share of gyms and when it comes to a quality family gym Proof Fitness exceeds all expectations. Highly recommend!
5 9 years ago (24-02-2018)

Great gym! I had to cut my budget at the moment, but I love Proof. Great trainers, great equipment, great classes. Super clean and never intimidating, which is super nice at a gym! I will be back!
5 9 years ago (17-02-2018)