Public Storage

LaVon is fantastic! Customer service is 10/10. Helped us get the best deal in a quick, easy manner. Facility is clean and quiet. Easy location. Would definitely recommend this location, and especially working with LaVon, to anyone who needs a storage space

Abundant thanks to LaVon for providing exceptional assistance and knowledgeable, clear instructions. My husband and I appreciate your patient efforts to secure our rental space. Many thanks for being courteous and friendly.

I can’t thank Lavon enough over in the office for all his help! Was having a rough day with some issues with our bank account and payments and he helped me with such patience and ease to get our account back in place. Wish more people was as kind as him! Definitely makes me realize we’re using the right company!

Lavon is great. Awesome. I didn’t rent there but I will if I ever need a storage unit. He did help my mother. He was gentle and very respectful. We need more men like him in this world.

Outstanding customer service from Lavon. I was having a dilemma with moving and he provided multiple solutions very quickly. What an asset to the company! Thanks Lavon!

Lavon, property manager, was very informative and helpful! He made the process very smooth and easy. Added bonus, this storage facility is clean and is in a great location! Highly recommended!

Lavon was very wonderful. Omg he was very polite and nice to talk to. I would come back to this place a million times over if he was working there. 10 out of 10 customer service.

Lavon was amazing and the service was the best I received in a long time, his positive attitude and willingness to go the extra mile for customers is appreciated.

Thank you PS for hiring people with integrity! I visited the neighboring location and Zach was amazing and helpful. Lavon at the 1865 Savoy Dr Location AHHHMAZING ! We had such a struggle gettting everything together funds wise post an eviction and despite what was on my plate he was very helpful he shared understanding he supported and found the right size unit perfect for the movers because my cognitive dissonance was strong in these last few days! Lavon I wish you many successes thank you for being a blessing to my husband and I for just doing everything in your power to show that you cared we really appreciate you ! Make sure this man gets a raise ! I gently appreciate his call ahead as well to confirm our arrival and next steps

My experience with this location was great...until it wasn't. I reserved, paid for, and received all move-in information online. I was able to access my unit with the code and through the app as described, and payments were automatically paid upon the due date. After 5 or so months, I no longer needed the unit, so I scheduled to move out on the 31st of December 2023. I removed everything, cleaned the unit, and removed the lock from the door. Something also told me to remove the autopay on the account. Thank goodness I did! On January 7, 2024, I received a phone call from Lavon sp? informing my payment was past due. I was a little confused, because all payments had been automatically drafted from my account. I let him know I moved out on the 31st of December. He apologized and told me to disregard the call as he would handle everything on his end. Imagine my surprise when I received a letter from a collections agency for a past due amount in February 2024. I immediately called and spoke with Lavon. He told me his district manager, Zack, was supposed to handle it, and Lavon would follow up with Zack to ensure it's done. His district manager was out of touch for a few days, so Lavon asked me to call on the following Wednesday to confirm everything was taken care of. I am still able to login to the online portal which showed a past due amount, so I called the following Thursday. No one answered my call, so I left a message. The next day, Friday, I had not received a call back, so I called again. No one answered, so I left another message. The following week, I get a call from the collections agency. I think visited the location in person. Lavon was very professional and apologetic. He called Zack and told me everything will be taken care of in an hour. He also said not to worry about the letter from the collections agency. He took off his glasses, so I could look in his eyes and told me not to worry. A week and a half later, I get another call from the collections agency on a Saturday, so I visit the rental office again. I spoke with Connie who then called Lavon. He told her Zack was supposed to handle it, but Zack wasn't going to it on a Saturday or a Sunday. Wait a minute! Just last week, it was don't worry about it and it will be taken care of in an hour. It suddenly became something that can't be addressed on the weekend. Connie sent a follow up message to Zack asking him to take care of it. She included my name and phone number and asked Zack to give me a call to let me know the issue has been resolved. As I write this review, a past due amount is still showing on my account. I have disputed this with the collections agency, but honestly, it should have never gotten to this point. I understand people aren't perfect, and sometimes things are missed. This issue should have been resolved no later than January 8, 2024. I paid on time. I left the unit clean. I removed the lock. I have shown patience and given grace. I have followed up more times than reasonable. I have remained polite and calm during all interactions. I did my part. It's really unfortunate the parties involved won't do theirs leaving my credit at risk.