Pugh Furniture Warehouse Showrooms

Very happy and satisfied with Pugh Furniture and their staff. The sales person took the the and patience to walk us through hundreds of pieces and floors of furniture to pick the right parts. The owner threw in a $400 potato Ben for our time and purchase.

Nice place. Nice made in usa furniture. Price rage of average for a furniture store but on the higher side. Maybe because it was higher end furniture

Friendly service, but prices are way too high and can find better quality stuff cheaper elsewhere.

The Pugh's are honest, and caring people. I called on this company for many years with a couple different furniture manufacturers. Steve and Beth conduct their business with integrity and kindness. Support your local furniture stores.

My mother spent thousands buying all new future and wanted the best. The little tall kitchen table she bought the screws fell out. The arm broke off the couch. she is 80 I purchased furniture there and no problems till the seat broke down in my rocker recliner. The warranty company would not cover it. Pugh come and got it anyhow and did something to it. It still was not fixed. It needed stuffed. Warranty company don't cover padding at all. All in All bottom LINE it is not what it cracks up to be for all the talk and prices they put out.

Very disappointed in our experience. I ordered a nice bedroom suit for our daughter 4 years ago. Spent around $3,000. After a year, the drawers on the dresser stopped opening without force. Our daughter was not able to open them. I opened a warranty claim. I repeatedly called and tried to get someone to take care of our issues and address the warranty claim, then one day I get a text that my claim has been closed and they asked for my feedback. I called the store and told them no one had come to fix the dresser and I’m getting a notice it’s been closed, they laughed and told me that must have been a mistake because my claim was definitely still open. Three years later, it still wasn’t addressed. I have called and called and called dozens of times over those three years, every couple of months, talking to multiple staff members to try and get the dresser fixed and the issue resolved. They’ve sent people on two occasions to test the dresser and “order parts.” I’ve talked to Beth Pugh, the manager/owner, twice and she has lied to me twice - once saying “a new dresser is on order” and then two hours later the secretary calls and tells me I have to file another warranty claim. What?! The manager just told me a couple of hours ago it was already on order. She told me that she was sorry that’s what I was told but nothing was ordered and I had to Open another claim to have it looked at. This is now four years after buying the furniture and the warranty is no longer active. Beth told me once again in the Fall of 2020 that a new dresser was on order and they would just eat the cost because of the mistakes that were made. It’s currently February 2021 and I’ve never heard back from anyone and we never received a dresser, and three years of calling and calling, the warranty claim was never completed. Don’t waste your time or your money - especially on a warranty - it has zero value. **Just to update - it’s been months since posting the review and I still never heard from Pugh Furniture or Beth Pugh - the owner that lied multiple times about replacing the dresser. We recently built a house and went to Big Sandy for the furniture we needed. Two living room sets and appliances and not one issue. If you’re looking for Customer Service someone who is telling you the truth and not just what you want to hear, I would recommend going somewhere else. I wasted so much time with Pugh Furniture.

Whoever the lady was who answered the phone about the question’s I had about a lift chair for my elderly mother was the rudest, dingiest person I have ever spoke with! I had no idea Pugh was still around but now I know why I never hear about them. This is why bigger chains are running them out of business.

My wife and I purchased a dining suit and matching buffet from Pugh. Everything went smooth during the purchase and delivery. The problem was the $300 Warranty they sell AND their office staff. We had to file a claim on 10/20/2020 for replacement due to accidental damage. It was initially declined because Pugh Staff didn’t code it properly when they sent it in to SafeWare. SafeWare reversed it and approved the claim. The office staff at Pugh has been HORRIBLE. Over one year later and many many phone calls, they FINALLY delivered the replacement table and brought two mismatched chairs! They told us the chair we needed was no longer in stock. Turns out, Pugh majorly dropped the ball and didn’t order the furniture in a timely fashion. This resulted in discontinued chairs. Now, after sending them proof the claim was approved, the discontinued chair somehow shows up in stock! Pugh Staff tried to tell me the claim was never approved and that Beth Pugh “ate the cost” as a favor to us After personal review of SafeWare documents, Pugh WAS paid for the replacement—so no favor from Beth Pugh in regard to this. NEVER BUY THE WARRANTY THEY SELL!!!! Since all this has gone on, they have lost all my business. I have purchased two living room suits and a bedroom suit since and drove over an HOUR to McCormick’s of Logan, WV to avoid the mess that is known as Pugh!

Diverse selection, local business, and willing to negotiate on prices.

When not if you get fed up with Big Sandy's game of lies, this is where to get your furniture. Great people who put customer satisfaction and quality products first. Don't wait around for a shipping container for months on end - shop with Pugh.