Pump It Up

Not good. Went to birthday party and they started late. Not enough seating in the jump rooms. Not enough jump times. Once the kids got started they were moved to another room and only had 30 minute jump time. Then they sang happy birthday without lighting the candle and without the parents being in the room. They didnt even announce it. Way overpriced for what they offer. Never again. They should refund people.
1 7 years ago (08-04-2018)

I have to Pump it up a couple times through a Groupon deal. I have to say that it was enjoyable for my kids who are under the age of 8. The first time I went was not what I would call a great experience. Pump it up is not located in a nice area of town. The strip itself is pretty run down and dirty. Once we signed in we learned that it was controlled by the number of people allowed to enter which I thought was a plus, but I thought wrong. The kids were fine, but the age difference between the amount of kids probably is an issue. You had older kids bouncing with younger kids... not totally safe when some kids aren't considerate around the young ones. Then there was the issue with sitting accommodations for the people who aren't participating in bouncing. I went early morning which there was mommy galore. There are only maybe 3 or 4 small tables and chairs, obviously not enough for the amount of people there. I was agitated as I as well as my newborn had to stand along the wall for two hours. The second time was quite the opposite experience. We had the whole place to ourselves! I noticed they added a small area for toddlers, which was fine for one child, but they might want to build on that. My kids were able to take advantage of all the bouncers in peace. I would definitely recommend the number of people allowed in be strictly enforced if Pump it up wants a safe and enjoyable experience for their customers.
3 7 years ago (11-05-2018)

A decent place for kids parties, kiddos will have a good time. Four stars instead of five since they totally skimp the adults on drinks during the parties... Like seriously being your own drinks if you can or else you and other parents will be thirsty unless you pay a lot extra for beverages.
4 7 years ago (10-02-2018)

Great service. Fun for children and adults lol. They host birthday parties very well too
5 7 years ago (20-05-2018)

I would have given them less stars if it weren't for the ONE party host who went out of his way to make the party enjoyable. The girl at the front desk looked like she didn't want to be there, and when I asked her about the last minute special she gave me an ugly look like she didn't know what I was talking about, said they couldn't honor it because I did it too early, which it doesn't state by the way, I booked the party on that specific date and time to get the discount. It just started off the atmosphere negatively. Then when I went to go help set up the party room another girl was saying very loudly that she couldn't wait to go home. Needless to say I won't be having a party at this location ever again.
2 7 years ago (22-01-2018)