Queen's Nails & Day Spa

My 11 year old daughter went with a friend to get a pedicure. She’s young and shy and hasn’t learn to speak up when something doesn’t look right. When she came home her nails looked fine but she had paint on her skin that wasn’t cleaned off prior to leaving the salon. My wife called just to explain what had happened and spoke to Tiffany (who said she was the manager). My wife said she wasn’t happy with how they turned out and Tiffany offered no sort of option to fix the problem. After a pause, when my wife said that she probably wouldn’t be a repeat customer, Tiffany said “OK, bye” and hung up the phone. This is not the nail place that my wife normally uses, and maybe this is just a one-off bad experience. I firmly believe that the customer is NOT always right, but at least make an effort to make amends with the customer. To top it off, my daughter left a $10 tip. We teach our kids to tip those who work in the service industry at least 20 percent. I guess we can check it off as a life lesson for my daughter.
1 8 years ago (01-06-2018)

Very nice facility pedicures or the best herbal pedicures are even better they have manicurist and barbers. I go once a month, the remove or correct my ingrown toe nails. The pedi chairs message really good. They offer soda and wine during your stay. Big screen TV for your entertainment. Staff is super friendly. Best nail shop on the gulf coast, I have had pedicures ar over a dozen, great place for relaxing. I think they have a masseuse on duty. Eyebrows waxing is available, hair cuts and full stylists also available.
5 8 years ago (17-04-2018)

Not my usual nail place, but i have heard nothing but good things from my friends so I decided to try it out. The front desk clerk, blonde hair (worked this past Friday) was extremely rude. I dont expect a grand arrival or exit, but a smile and a hello would have been appreciated. She was on her phone talking to a tech when I walked in and when i left... could care less about my presence. I decided to forget it and went on my way. The manicure is not cheap, i had it done maybe 24 hours ago and the polish is already coming off at the tip of my nail. Giving it one star because of the cleanliness and nice atmosphere.
1 9 years ago (03-02-2018)

This was my first and last time giving my business to this salon. The lady at the front desk was very rude. I walked in, was not greeted with a hello, a smile or anything. It was as if she could care less that someone had just come in the door. I walked to the counter, and she still didn’t say anything. So I had to say hello I’m here for a pedicure and full set. Her response was what shape and to pick a color. Not a good first impression at all. Anyway, my pedicure was very relaxing. I was offered complimentary wine and the tech took her time. Once it was time to do my nails, I liked the way they turned out but noticed that the tech was applying a lot of acrylic to my nails, and they just looked very thick. I liked the color and the shape though. I paid and left. Later that night I was looking under my nails and noticed that my real nails had already separated from the tip of the fake nail. This is absurd. I’m not sure if it’s the glue that was used or the fact that there was so much acrylic applied to my nail, but this has never happened to me before, and normally doesn’t start to happen until I’ve had a refill about 2 times. I’m not happy at all with how my nails turned out.
1 8 years ago (20-03-2018)

These techs are absolutely, 100% AMAZING!!!! My mother-in-law has ALS, is confined to a wheelchair, and can't stand or speak at all on her own. Not only did these guys give her and I excellent service but they went above and beyond accommodating her and her needs. ❤ no fussing or complaining, just 100% dedicated to giving us the 5 star treatment! I can't even begin to explain how important this was to us and how much they made our day!! ❤❤❤❤ we appreciate everything and are so happy with our mani-pedis!!! You guys rock! I will always recommend this place to anyone and everyone! Thank you guys so much!
5 9 years ago (28-02-2018)