The Spa at Beau Rivage

I have been coming to this spa for years. The last time I came was this time last year. I have always been able to use the pool with a spa visit and it seems the beau has changed their policy and only allows hotel guests to use the pool. It ruined our plans for the day. I spent over 400$ in the spa on myself and my daughters who were visiting from out of town had planned on having a relaxing spa day and then enjoy the pool and have some lunch. I will never be back to that spa. The people working the front desk taking appointments and checking people in were rude and super snooty. oh yea and after tipping out all the people who helped us, very generously, they called to tell me I owed $5 for one of our services and wanted to get my credit card over the phone because her system wouldn’t let her close it down. We we had already left and couldn’t return. It’s unfortunate how beuracracy and policies and the mighty dollar ruin what should be personal and relaxing experience.
1 8 years ago (01-06-2018)