Quest Diagnostics Pondville Medical Pondville Medical PSC

I'm not sure what the problem was for the previous one-star posters, but I walked into the Norfolk office without an appointment this morning, signed in on the I-something-or-other mounted on a pedestal (name, address, DOB) and was greeted courteously by the young woman at the counter who checked my lab order and quickly entered the information into her computer. About 5 minutes later I was called in after the person who had arrived before me left and had blood drawn - NO pain! - by the woman who had been at the counter. Very professional throughout. If someone had to wait an hour, my guess is that there was a waiting room full of patients. I would suggest making an appointment (according to the signage appointments take priority), go get a cup of coffee, and come back. BTW, today's blood draw is consistent with what I have experienced at Quest for many years, going back to when the office was in Walpole. I just don't think it is fair for anyone to be waved off by a one-star review. If time is of the essence, make an appointment.
5 9 years ago (15-02-2018)

Needed blood work done quickly. Told my doctor to send order to the Pondville Quest on Monday morning. Waited for a call which Never came. I tried to call and IT'S NOT POSIBLE TO SPEAK TO A HUMAN. Luckily i could drive to this location. After fumbling around their New intro (heaven forbid you talk to a human), nurse said "I don't have an order for you". She called my Doctor and he told her that Order was sent on monday morn. She checked the file and found it. SOMEONE received the Fax Order and filed it Not Saying a Word. Problem is Quest has become a Monopoly, so they no longer need to try. The Nurses are great, it's the system that Sucks...
2 9 years ago (16-02-2018)

I am waiting for more than an hour for getting blood work, one person taking care of the front and also taking the blood, not acceptable.
1 9 years ago (02-05-2017)

TERRIBLE!
1 9 years ago (11-09-2017)