Raúl Retail

This is a photo of the most gorgeous floral arrangement I received from a dear friend.....after 9 days!! I have never had flowers last this long and in such pristine condition! They are absolutely stunning! I love, love, love this shop and highly recommend! The shop itself is beautiful and a must to visit! The flowers are perfect and bring bundles of joy every time I look at them! Thank you, thank you, thank you for your extraordinary talent and for bringing long lasting joy to my table!

Incredibly helpful and warm staff. We got a hand-tied bouquet for a theater premiere- gorgeous work. Can’t wait to visit again for a coffee or cocktail.

I want to share my very honest and BAD experience I had with this store. I went in November 25th to purchase two large plants for my apartment. I received them on sale, but they appeared healthy. I asked multiple employees how much water I should give them and how often. Knowing there are no drainage holes on the planter, I was told 6 cups once a week. I followed those instructions EXACTLY as recommended and noticed both plants begin to wilt. One was simply losing leaves while the other just started turning yellow, then brown. I realize it is normal for plants to lose leaves, but when I showed pictures to a specialist, he informed me one of my plants had gotten root rot, which occurs when you water a plant too much. The best solution was to replant the entire plant altogether. Mind you, these plants are GIGANTIC, so that is not an easy task. 3 and a half months after my purchase when I realized my plant may not survive in its condition, I decided to reach out to Raúl to see if there’s anything they could do for me, considering this was their fault to begin with by misleading me with watering instructions. I was hoping they could either do the replanting to SALVAGE the plant, or replace it with a healthier one. The man at the store wrote down my name and phone number and promised a call back. They never called me back and a couple weeks later, Covid hit. I understand the severity of this pandemic and its impact on everyone’s business, so to be courteous and compassionate, I decided to leave it alone for a little while, until things got back to normal. I finally decided to call them back to follow up on my inquiry that they had ignored. When I called, an employee picked up the phone and I asked to speak to the manager of the store. He told me he was him and after a brief discussion of my dilemma, he asked to send photos. He then put me on hold to ask RAÚL, THE MANAGER HE CLAIMED HE WAS. So he lied, presumably because the manager didn’t want to deal with a concerned customer who spent money at his store. Despite everything, Raúl turned me away and I was told that there was absolutely NOTHING they could do for me, because it had been too long. Even though I initially reached out THREE AND A HALF MONTHS after I purchased the plant. I can’t imagine that is “too long”, considering large plant development is a slow process. The employee even had the audacity to claim it had been over a year, when that is entirely false and I have photos with dates to prove it. The man told me I had paid too little and those plants are worth more. He told me they were final sale, however, they did NOT say that when I purchased them. They had an entire selection of extra plants from an event they did and didn’t know what to do with them, so they put them on sale. I had asked if they could replace it with a smaller healthy plant, but he refused. I’m absolutely stunned at the unprofessionalism, and lack of compassion for their customers. I didn’t even receive an apology for any of this. So be warned. The only thing about customers they care about is the money in their pocket. They’re not willing to assist you with anything substantial. Raúl is a greedy lazy business owner who is too cowardly to speak to his customers himself and would rather send a messenger to refuse any assistance. Save yourself the trouble and DO NOT COME HERE if plants are important to you. Otherwise, throw your money at them and never look back.

We recently purchased two expensive plants from this store. One of the plants was defective with fungus and the leaves started falling off. I contacted Ashley and she told me that she would replace it with a different plant from the company they purchased it from. Now the second same plant has fungus. When it was replaced, it was put into the same pot with the same rocks that clearly still had fungus on them from the previous plant. When I reached put to Ashley she said they would never repot the plant with the same soil and rocks. I submitted pictures regarding the same issue with the plant. I told her we would like to replace it for a different plant because this is the second plant with fungus again. Ashley’s response was that we could pick up the plant again, but they would have to charge us for a new plant or we could give you the number to a specialist who will charge a fee to come see the plant. We didn't purchase the plant from the specialist. We purchased it from Raul. The plant should be replaced until the problem is corrected. At the prices they charge the customer service should be on point. We will never do business with them again.

Please- never patronize this establishment. WAY overpriced just go up to 26th street for HUGE selection of shops for better quality and WAY lower price. From experience I knew Raúl’s was overpriced but in a rush to get some flowers I went. The young man made a bouquet for me. I repeatedly asked him to switch out flowers for fresher ones. He grew impatient repeatedly explaining they were all the same freshness. Out of frustration accepted the rather tired looking bouquet he offered. Absolutely no consideration for customer service or quality.

beautiful store selling not only home decor but also floral stems and arrangements for super fair prices. the staff is also SUPER kind and helpful

Amazing Store. Absolutely beautiful. I bought vases and floral arrangements for a great price.

I visited today and the staff was extremely helpful. They have gorgeous flower arrangements. I highly recommend.

Great home decor retail store, fresh flowers and a vase at great prices. I love this place

Cute cafe with some tables outside. Nice coffee and pastries. Very pleasant place to unwind.