Radisson Hotel at Cross Keys, Baltimore

This place is clean and reasonably priced. Very friendly staff as well. Free parking! It's kind of tucked in the back of a complex, so it wasn't easy to see from the main road, but we found it. My only complaint is that the bed I had was super old and worn in. Very little cushioning or comfort. Outside of that though, it was a nice room.

Very lackluster. The elevator is old and only one is in operation which results in a long wait to make it up and down. The breakfast was pitiful with just waffles, some cereal, coffee, and school juice cartons. The pool is closed, which is ok since it’s winter; however, the door to get back in from the pool is broken, so you’ll have to go up some stairs. The rooms are decently sized, but could use some updating. Would recommend to stay if it is near where you have to be and money is an object.

WARNING, WARNING, WARNING. Do not stay here unless you absolutely have no choice. The rooms are dirty. The hotel needs maintenance and major upgrades. The staff is loud and unhelpful. I cannot believe that Marriott allows this hotel to carry its name. A Motel 6 would be an improvement over this hotel.

Room doesn't come with a refrigerator or microwave you have to call and ask in advance. Place is way back in a hole and uber drivers had a hard time finding the hotel. Big stain on mattress and no cover or pillow protectors. Lack of communication when it came to being blocked in due to a race being held.Rooms: 2/5

I booked this location a few weeks ago and the staff was nice but the room was out dated and looked like it had a leak of some sort in the rest room and they failed to patch/paint it properly. I was a bit disappointed that the pool and restaurant were closed; I think they are still in pandemic mode also there was construction around the surrounding shops. I think they need to mention this on their website so that guests can know in advance. If they get more modern-day features, and once construction is complete I think this hotel will definitely get better ratings. I say give them another year or two then book.

Good location, pleasant staff...and that's about it. Been here for 9 nights now and despite repeated requests to the Front Desk for a full room service...fresh bed and bath linens, dusting, carpet vacuum, sanitized cleaning of all hard surfaces...they haven't even managed to keep the room trashcans empty. Windows are dirty. I understand most hotels have leaned away from an automatic daily room service, but 9 nights without changing linens, even after asking numerous times that it be done? That's unacceptable. Can't say I would recommend this hotel to family, friends, or professional colleagues. I know I would not stay here again. Marriott brand takes a beating here. Traveler's advisory...they are undergoing major renovation work here right now and the construction workers start drilling and sawing and hammering at 6:30am, so be sure to ask for a room that is not adjacent to ongoing renovation work.

Decent stay for what it is, very friendly staff. They offer a wheelchair for use if needed, but fail to mention that it’s a broken wheelchair. Also, during my stay, construction was being completed on the adjoining rooms and they started promptly at 6am each day. This forced us to have very early mornings unfortunately. Would probably try and find another place to stay next time I’m in town

I can say the room we were in seemed pretty clean. It smelled clean. The bed & bedding was clean & very comfortable. When we arrived there was no one at the front desk. For long enough even the night janitor said something about her not being at the front desk was purely unprofessional. Ok so we're all human maybe you needed to use the rest room or handle something in the back. You'd think an apology, you know a ' sorry for keeping you waiting' would be said right?! Nope not even. Then after checking in i came down to find out some info. Where is the front desk help NOW! No where to be found. OK so shower time, at first glance it looked clean but nope?there was a glob of someone else's blonde/gray? hair on the shower wall, which i certainly do not have. Looks like that person is losing there hair. That was disgusting. No refrigerator, the breakfast consisted of tea, coffee & waffles. There's a good pizza place nearby though to order because there are no food trucks or restaurants downstairs. Unless your a senior citizen don't stay here, spend your money elsewhere.

Hi, After bringing up our luggage and organizing our stuff around the room, we went to bed and found BED BUGS. Management REFUSED to accommodate us in any way. Even worse, they knew the room was infested and STILL gave it to us. The check in girl told us that a group of gypsies had rented the room and left it with bed bugs. Additionally, that the hotel was not making money and needed to rent the room for profit. We had to contact Marriot's headquarters and after an hour of waiting in the lobby, in our pajamas and with our suitcases, they found us another hotel about 20 minutes away. We were there with a wedding party that was taking place the next day, so you could just imagine the frustration that we felt. THE ONLY compensation that management offered was "complimentary quarters so we could use the dryer to kill the bed bugs."