RBC Bank

Every time I am here something goes wrong. Latest incident happened yesterday. The branch was closed without any announcement. Someone at the door was incredibly rude and not compassionate. He said I can go to Mississauga for my work! Incredibly ignorant. He also said the even is specific to this branch only. So, naturally, I went to another branch to realize that this annual employee whatever thing is an event happening at all branches. Incredibly irresponsible and rude. I will be moving my money out of RBC since they clearly have no regard for their clients.

The customer service is terrible and incredibly slow. We arrived at the bank to add my name to my grandmother's safety deposit box and the lady that we worked with informed us that it would take 10-15 minutes to complete the task. However, after 30 minutes, it seemed like she was struggling to complete the task so I asked if I could run to Healthy Planet and come back. Upon my return, she was still struggling. Instead of asking for help, she kept struggling. After 45 minutes, I asked her for an update because I had to pick up my daughter from daycare. She said that she would be done shortly but finally asked for help and the manager asked her why she didn't ask earlier. After an hour, I had to leave because I had to pick up my daughter and I was going to be late and it's a dollar per minute if you are late. She told me that if I didn't have the time, I shouldn't have come. I told her boss that she told me it was 10-15 minutes and if I knew it was going to be later, I would have left. I said that I don't live in town and proposed alternative ideas like signing it at a branch closer to my home, which they said no. The lady seemed to want to punish me because I was a mother, who couldn't spend a couple hours in the bank.

Long time RBC Client and this location is by far the worst location i’ve ever been too. You’ll be waiting 30-40 minutes in line for something that takes less than 5 minutes. To begin with they usually only have 2-3 staff working at a time not to mention they are beyond slow. It’s aggravating when you just want to do a simple task at the bank and the staff are chatting amongst their co workers & clients clearly about non related things. DO NOT COME HERE unless you want to waste 30 minutes of your your day.

This branch really need to work on their staff. Staff are very unprofessional and seem as they don't want to be there. I Waited in line to deposit cash and customer service representative told me to go to the machine. I said that I would like to deposit it anyway and they again told me to use the machine. what's their purpose? Lol This is not the first time this has happened. I would recommend only using the ATM machines only.

New manager started with a lot of new people and this branch became a night mare to make the most simple things in banking. Been a client for 5/6years and on the way to move over to a different branch. So sad to see a nice branch being destroyed like this. Preparing to fill out a formal complain with RBC

They don't answer the phone. If no one is available to take calls please leave that in your phone message service. Also it requires you to divulge personal information just to call in with basic enquiries. Can't say much for customer service, either, the few times I've gone in have been painful interactions at BEST. I like RBC, I HATE this branch. Thanks to the incompetence from RBC itself and the lack of professionalism from THIS branch I'm considering switching banks.

, I am so disappointed at the banking service offered at this brach. The client advisor/teller took redundant time to issue a letter and do unnecessary steps to print my statements when I did not ask for that. It was such a waste of 1.5hr time to come to branch when I have to wait for my car service at this area.

The tall lady with dark straight hair and dark rimmed eyeglasses is the worst customer service person I have ever dealt with. Abrupt rude answers, didn’t say goodbye or thank you at the end of our transaction, just walked away, doesn’t understand English properly and gets flustered and blames the customers. It’s not my fault you don’t understand basic English lady, don’t yell at me. Not sure if it’s the language barrier or this person just wasn’t raised with manners but try to avoid her if you have to do business at this bank.

Don't usually rate this low. Tried to set up a new joint account and took the morning off to stay home for a "safer" experience meeting digitally. Turns out we HAVE to go to the branch now. Wasted time booking following up and now we are back to square one. It could have easily been pointed out ahead of time that this type of meeting MUST be done in person the reason why still eludes.

I used to enjoy visiting this branch, but my last two interactions with the staff two different tellers were negative and off-putting. Both tellers on two separate days acted as if they didn't have time or inclination to help me with a problem, claiming it was beyond their scope-despite my informing them that another teller had helped me with the same issue this past December. I have already opened an account with TD, and their customer service has been far superior.