Rechargeable Power Energy

My recent service experience with Ebike Market Place was outstanding. I bought a customized Lithium ion battery from them a year ago and a year later the fuse melted and the battery stopped functioning. Ebike Market Place repaired it and I had it back and operating in less than two weeks including shipping time. I have a very custom operation, pulling 400lbs of piano with an ebike described below This operation has evolved over the last decade and EMP was quick to answer my questions and concerns almost immediately. I have been an ebike user since 2008. I'm using a 24V Lithium ion battery with 20Ah capacity. The battery management system BMS has a 60amp capacity before it shuts off. The bike has a 500W motor which can draw over 800W in a given instant. The electrical current can spike up to 30 to 40amps. Having a 60amp capacity on the BMS keeps the system from shutting down in traffic situations. I also needed to be able to pull that piano up a curb cutout from a dead stop. With low enough gears I can do it with my weight on the ebike and my feet touching the ground. The piano itself is mounted on a "Bikes at Work" trailer. I'm the director of the Pasadena Piano Institute and one of our unique offerings is outdoor performance at community events on a real piano. There's no "sit down" audience so this is a much easier venue for a student to begin performing. I started doing this because I was pulling an acoustic piano around with my ebike for my own personal performing life. Then I realized how valuable it would be for piano students. Ebike Market Place was able to create a battery system to meet my needs and they stand behind their products and services. When the battery needed repair Ebike Market Place was very supportive and helpful with my questions. They were willing to make modifications to their battery to satisfy my needs. The Ebike Market Place is where I will go to take care of my ebike system needs. I give Ebike Market Place an A plus for their work. Bravo..... bravo...... bravo!

They guys at Rechargeable Power Energy RPE know their stuff when it comes to e-bike batteries. They took care of my BMS for my battery and now has more power and distance than ever. Great service and price. They also stand behind their workmanship and answer back to calls and emails. Highly recommend them! Thanks, Gary Ceci

My review was solicited by their email. My review only addresses the experience I had with respect to their on-line battery service since I have had no experience with their retail store. All of my dialog phone and text were with one person who was either at the store or away at the time of my communication. I don't not know the position of that person. I sent a battery in for their advertised replacement service with a quoted price of $640 with six weeks to complete. I was latter told in my final conversation at week 7 that all estimates on their web site had been removed and they were not providing any estimates to anyone at any time. I was told the entire amount of $640 had to be paid because of their need to order batteries and because of an unspecified number who sent their batteries in and never wanted them back at completion for which I have a speculative explanation. At 5 weeks I texted was told they were still 6 weeks to complete. At 6 weeks I texted and ask when I could expect to receive it. I was told it would "likely" ship the following week and would receive a shipping notification. At the end of the 7th week I texted and asked for an update. I was told that they had started on it but they could not and WOULD NOT provide an estimate. Since I was told they had started on it, I asked what their experience had been for completion. I was told that they didn't know; it had to be completed and tested. I pressed for some indication since I was told just 5 days earlier that it would ship this week and they should have an idea as to how long that process is after commencing work. I was told several time I had to have "compassion". No explanation was offered as to why they would not give an estimate as they had just 5 days earlier. The only explanation I was offered other than the person I had been communicating with was "getting 60-100 text, emails and calls every day" and I was told again I had to have "compassion" and they were "no longer providing any estimate as to completion prior to receiving units or any any time during the process to anyone." I was told I had to have "compassion" and wait or take a refund. I explained that I was only asking for an "estimate since they said they were working now on it. I was abruptly then told they were unilaterally canceling the order, refunding my money and sending my unit back. In a text 30 minutes latter, I was told they had in fact "never touched" my unit which is not consistent with the statement 30 minutes earlier wherein they stated they had but would NOT provide an estimate on how long it would "take to complete and test it." In addition, they then volunteered it might have taken "one or multiple more weeks". While all my communications and inquiries were courteous and responded to quickly and I received a full refund 9 days latter, I was given 'inaccurate' information at week 5, 6 and lied to at week 7 as to the status of my unit including that they HAD started working on it and 30 minutes latter being told they 'hadn't touched it". In my 50 years of corporate management experience, "compassion" and patience requires truth and explanation; I received neither. After waiting nearly 2 months, any customer is owed that much. I suspect my opinion that full payment in advance is reacquired because others never took their units back upon completion because they might have found as I did, that $150 more for a new unit is not worth the indefinite wait at this store. I can not believe that management is so unaware or of their process that at 7 weeks into the process and after being told "next week" and "they had started on it", they are unable to provide accurate information and refuse to provide ANY subsequent estimates. I understand the difficulty that COVID has had to employers and the supply of parts but at no time during the 7 weeks, including at their cancellation of my order was I ever given any indication that my process was impacted by either...even after being told it was in being worked on.

Battery showed up today and couldn't be more happy!! The battery seems built very well and it fit perfectly in the bike. Communication was great as well. I would highly recommend EMP!!

Turns out these folks were the only people doing Li-Ion rebuilds during the COVID-19 pandemic. Good thing they are as decent as they were. Yes, it took 4 weeks, but they told me it would, and then when they got to it, it was done in 2 days, and shipped back to me. Great work and I'm back on the road again! First rate!

I had my 48 volt, 15 Amp battery refreshed by EBike marketplace and I highly recommend the company. I ride a Catrike recumbent trike everyday averaging 50 miles per ride and the work that Ebikemarketplace did for me has been amazing. I average 17.5 mph on my fifty mile rides which includes riding up Snow Canyon in St George and I get three hours of battery life and fifty miles before I run out of battery support. I have another battery that does not come anywhere near the performance that Ebikemarketplace battery does. I am going to bring this battery to them so they can work their magic on it so I can get the same performance I am getting from the battery they refreshed. They are a great option for you when your battery losses it's staying power. I am totally satisfied with the product they support. Don't hesitate to reach out to them because I know you will have a great experience.

Five stars all the way you guys were the best at restoring my battery connection for ATB bike, no one else could do it and giving me advice! They restored the connection without having to get a new one. That they also gave me credit for the original I want since I didn't need it, thank you so much.

I just wanted to thank Rechargeable Power Energy North America for great job on my battery. Thanks to everyone!

Great, fast, and reliable item came as described and when it was described. Very well pleased. Thanks RPE

Wow that was quick!!! Awesome product, new customer for life....