Reed Optical

Was running less than ten min late and they canceled my appointment I have kids and a full time job working overnights this was extremely hard to set up not impressed
1 7 years ago (31-01-2018)

The very first time I went(2016) they were great. This time(2017)? They have been AWFUL. I live 60mi away, one way. I made the I totally trip for an exam and ended up with 10 days of trial contacts. I realized 6 days in that I had only received 7 days of trials. I called, placed an order(I thought) for a box and arranged to pick up another box of trials. *Second 120mi round trip* Picked up the trials and went homr to wait for my box to come in. I opened the trials only to see that they clearly state for Astigmatism (which I don't have!!) And realize that these contacts are worthless to me and I wasted 120mi round trip. Excellent! So I called again to find out what to do only to discover that no one had ordered my box of contacts and that will happen soon now, and the box won't arrive until next week. I was instructed to get solution and just keep wearing my trial Daily Disposable lenses until my box comes in. Well that came in today! Yay! At this point my contacts hurt since it's been a week, but they're all I have. So I drive down 60mi down again and arrive at 5:55pm on a Tuesday during a snow/sleet/freezing rain storm. I made the drive because I need this box badly, my eyes hurt. I park and walk up to the door....CLOSED. At this point I am LIVID. I now need to drive 60mi back home in this ridiculous storm and turn around in the morning to make a FOURTH 120mi round trip!! The girl on the first visit argued with me about what my insurance told me they would cover - which didn't apply to the current visit anyways so I'm not sure why she was arguing. And the woman who screwed up the trial box(by giving me the astigmatism trials) refused to ship my box of contacts to my house for my troubles. Honestly, at this point I will never come back to this location and maybe never again to a Reed Optical. 3/24- Called to get my glasses prescription and spoke to Carmen. RUDE. She had a snotty attitude from second one. This place just keeps digging a deeper hole.
1 8 years ago (24-03-2017)

I really like their services, frames & flexibility. Definitely worth checking out if you looking for some good services.
5 8 years ago (19-05-2017)

Great place to go and get stylish glasses and very pro optician
5 8 years ago (29-07-2017)

I have been going to Reeds for 16 years. Extremely attentive physicians and staff. Excellent and fast service. Great selection of frames.
5 8 years ago (15-09-2016)