Rent-A-Center

They are rude. We couldnt afford the $25 last week for our laptop so we asked them to take it back until my husband got paid today... Well they called me 3 times at work because we havent had time to come in. I called the lady martha back and she was extremely rude about my not being able to pay because my husband is at work.... We both were not planning on working a double today... He gets paid in cash so over the phone option is out of the question... Also we always pay Saturdays. Anyways i just got a phone call from my mom and step father about them showing up at 9 pm tonight banging on the door repeatedly until my step father who works third shift got up and answered and the guy was asking who he was and what was going on with the payments... They are extremely rude. I will be sending the laptop back as of tomorrow morning when my husband gets out of work.... This is not the only problem i have had with them. We would pay them on fridays and by tuesday or wednesday they would be calling us telling us we were late on our payments... I dont see how that is professional at all... They ended up taking our tv in november due to my husband being out of work. Well the next week when we payed them to get it back they tried giving us another tv KNEW about it yet said nothing until i called... Mind u our tv was brand new out of the box and they gave us a used dirty tv. Our first tv it took them 5 trips to bring the correct remote.. Our playstation 4 they gave us a busted controller and proceeded to take 5 days to even bring us a working controller... Im honestly sick of being harrassed by these people and will be switching to a new company asap.
1 7 years ago (16-02-2018)

Very rude! Not enough people working to get the job done!
1 7 years ago (17-04-2018)

Worst place ever to rent from. My daughter rents from them and bc she was a couple days late on her payment they threaten to go to her job. This is ridiculous she has always been on time with her payments and you can't wait two days when she has off. She works 2 jobs. Get over yourself and have aome respect. We had a securtiy camera installed and it was facing our front porch and the pushed it up so they couldn't be seen. I am waiting for them to do it one more time and police will be called. You don't touch property theat don't belong to you
1 8 years ago (11-11-2017)

Worst customer service ever! It took 2 hours for employee to draw up my paperwork for a sofa I had previously called about because he was the only employee available and obviously the lady who walked in after my husband and I was far more important. I was quoted one rice and then other fees applied 1 week later. On delivery day the delivery team was late and I didn't receive a phone call so I called them, the guy went ahead and took a lunch break (at the time my couch was supposed to be delivered resulting in being 2 hours late with no phone call) not to mention they ripped up paint on porch, gashed my railing, and dropped the Sofa cushions first on the ground. My brand new sectional had grass and gravel all over it! We have now had couch for approximately 2 weeks and they have my payments messed up!
1 8 years ago (26-08-2017)

Very expensive and does not go by there own rules. They will over charge you. They make deals sound sweet but after you open an agreement with them everything changes.
1 8 years ago (06-07-2017)