Retro Fitness Kirkwood Highway

WOW the staff is great, the classes are a great way to change up your workout routine and the gym is super clean!

I recently got back to the gym again and I really like the changes in the gym. It needed some different changes. The staff is much more friendly than previous and the gym is much more cleaner. The men’s room could use some serious help though. However what I have noticed recently is that there have been some people walking around with absolutely no masks on or they just hang from an ear. This troubles me because I love going to the gym and working out. I work out at 5am to avoid crowds and people who feels masks are not required. I would like to give them the benefit of the doubt that they forgot them etc. but this was not the first incident I have noticed. Thanks for your time

Management is extremely rude and unprofessional. Leah Burdsall GM blatantly targeted and threatened me during my workout, threatening to kick me out and cancel my membership for the same “compliance” issue that she jokes with other members about. She approached my boyfriend and I twice using a very aggressive and disrespectful tone to tell us to keep our masks above our noses. We had on the masks, but it is hard to breathe while exercising, so it was under our nose, at the moment. The second time, she says “This is my third time asking you... put your mask on or you’re out of here!” I asked her one to please back up because she was within 2 ft distance of me which she refused to do and I mentioned that her approach was unnecessary and that’s not how you speak to people, let alone paying customers. She responded by saying “You’re going to put your mask on or I’m going to kick you out and cancel your membership.” Retaliation for me asking her to follow the same compliance policy and to speak to me professionally I mentioned how she just joked with another member about the same situation and never threatened to kick him out or cancel his membership, and pointed out multiple other members whom were wearing their masks under their nose and were not approached, let alone threatened to be kicked out and memberships cancelled. She then threatened to call the police because we refused to be kicked out for a compliance issue that she allowed other members to continue to not follow which can be seen on camera, she walked past multiple members with their masks under their nose Additionally, the GM was not following that SAME compliance issue by attempting to intimidate me getting in my face after I asked her to stand 6ft from me, as the signs all over the gym make clear. I told her she can call the police, because at this point I’m feeling harassed and I also wanted to file a police report for records. My last visit to the gym, a staff member who’s name I will provide to corporate said verbatim “You don’t have to wear the mask while you’re working out, just when you’re walking around the gym”. So the professional way to go about this, would be to simply mention that management is aware that things were different in the past, but that the norm we were used to has changed and now we must keep the mask up at all times. Instead, the message was keep it over your nose or you’re out of here! I hope the owner is aware of the type of “customer service” his GENERAL MANAGER is displaying to paying, unproblematic customers. I also hope the owner is aware of how the GM picks and chooses whom she will harass to follow policy because it is not a good look on the gym management nor is this good practice. We made our complaint with the police because this was blatantly a hate-crime and I will be following up with corporate.

I initially signed up for a retro fitness membership with high hopes. The gyms are nice and clean. The price is fairly reasonable. I was a member at the 202 location, and when that gym closed my membership got transferred to this location. During the beginning of the Coronavirus breakout I tried to cancel, but I was unable to reach anyone but ABC financial. ABC financial is the only phone number easy to access. They cannot help you at all with anything in regards to your membership which is odd. I was told to wait til the gyms reopened. They reopened and I was billed without notice. I had moved and my original gym was closed. I had no idea what to do or who to talk to. Eventually ABC gave me the number to this gym which I learned is my new location apparently. I called to cancel and the staff member was very helpful. I was told to contact corporate in order to get my refund of the annual fee and months that I should not have been charged for. I reached out via email a month ago and have gotten no response. The gyms are great, but canceling with this company is just completely bad business and has ruined my opinion of the gym.

The staff is nice enough, if they're around but they play music waaaayy too loud so if you are tying to listen to your own music at regular volume. I just feel way to old and uncool to be in there : /

There is routinely equipment that is "out of order"; much of it should be replaced. Overall equipment and gym could benefit from more frequent cleaning. Management can be difficult to deal with. I would recommend finding a different gym if you can. Read the contract thoroughly before agreeing to join; if you find conditions not to your liking, look elsewhere. But hey, it's "cheap".