Rocky Rococo

I swear, this location swings from the most careless and rude employees to some of the best and most thorough almost weekly. If I didn't like the food so much I would never come here. Whoever is doing the hiring or training is not empowering their employees with a sense of pride in their work, let alone an ounce of respect for guest service. As a customer service worker myself, I expect the employees I interact with to use complete sentences, say thank you to end the interaction, and not cut me off before I'm done ordering. These behaviors do not occur here. When they're good, they're awesome. Wish there was more of that. Not to mention: I'm sure being paid less than a livable wage has some influence on attitude too.

This location is very disgusting. I went to this location at 3:30pm. The guy in the kitchen was twisting his hair, scratching his hair, and texting all while boxing up the pizzas with NO GLOVES. Cashier was in the front listening to her music on her phone and biting her nails. No one I repeat NO ONE had on any gloves. Disgusted

Usually ok service. Today was beyond terrible. Two people working the counter. Took forever. I witnessed them screw up numerous orders. I ordered breadsticks and a soda. Get to the table and there's a slice of pizza in the bag. Took it back, didn't even bother with the breadsticks. Unbelievable

Rockys has had a bit of a falling out, and since then their pizza is soggy if you get one that is already made. A staff was sitting on their phone as well. Not the end of the world but not very professional. For the price it’s still worth the good pizza but I wish it was fresh when I got it. It used to be but now it is always soggy.

I orderered a large peperoni pizza and they said a 20 minute wait it took them at least a good 30 minutes not good customer service the guy had to come and ask what we ordered again after we had payed.

The breadsticks were oh my God! So yum !! and I had chicken Alfredo broccoli pasta ! Delicious !

Really had their 3rd string on staff today. One girl finally decided after she realized the other two weren't going to assist the two customers behind the gaggle of boys chatting up the guy worker, she might try doing her job.... dragged herself off the counter she had been holding up to help. Food was standard, service sucked.

The quality of this Mayfair location has gone down substantially. The pepperoni slice I got had almost no sauce or cheese on it so when I cut the pieces the toppings all fell off. No flavor like the slices used to have. Nothing zesty going on here. I almost thought they gave me plain cheese. The guy behind the register was not very friendly. He kept leaning over the window into the kitchen and yelling "who's the boss?". Someone inside the kitchen replied "i'm the boss"...so he crumpled up some paper and threw it on the floor. Nice job dude!

This RR is awful. Employees on their phones and flat out lying about wait times. Also giving free food to their friends before serving people who paid to have their food. We were here on February 20th 2018 at 7:00 PM and both female employees were terrible. I could have ordered something from each of the other 10 restaurants and eaten all of that food by the time we were actually given ours. There is absolutely no excuse and it’s pathetic I even have to write this.

The drive-thru line in this place was extremely long! But it's worth the wait Rocky Rococo's Pizza is like none other! It's its a must-try if you're just visiting Wisconsin or if you never had their Pizza!