Reviews
Married in March and Rocky Top was an awesome choice for our reception. We got tons of compliments about our food. We asked for a whole smoked salmon, something they didn't offer, but they made it for us and it was perfect. The braised ribs and meatballs were a crowd favorite. We also really enjoyed their staff. Really professional, positive and sweet people. Highly recommend.
5
7 years ago (27-05-2018)
Rocky Top catered my wedding and the food was superb! I highly recommend them for any catered event. We did shrimp and grits, pimiento mac and cheese and haricot verts. Multiple people came up to us during the dinner and told us it was one of the best meals they had ever had. I can attest that the food is of the highest quality and they do not cut any corners. Not to mention, the communication was great and we were confident that everything would go as planned during the dinner. Thank you for making our wedding wonderful!
5
7 years ago (27-04-2018)
They've gotten too big for their britches. We've used them for a total of 7 different occasions at our house; from a special Mother's Day dinner for my family of four to multiple parties of 100+. Their have always been some glitches during the planning and actual party. But all in all things went off fine. And the food was so good that it made up for any issues.
However, we recently had a party that was a total disaster. We had a start time of 5pm. The party was not set up till 5:05. Workers were still arriving by 5, after guests.
My wife has food allergies. Being that we've had several parties catered by them, they are well aware of these allergies and have had no problem accommodating her in the past. And while we communicated every step of the way to make sure this party also accommodated her allergies, all of the food they prepared was not allergy safe for my wife. There was literally nothing for her to eat. They did go back to headquarters to make her food, but it took almost 1 1/2 hours and that food was mediocre at best. I
They made changes to the menu we ordered without even asking us. They also didn't even make the desserts we had on our menu. In addition they neglected to bring knives which equated to our guests having to gnaw at their beef tenderloin.
Not only was the main host and severs pretty flat personality-wise, nobody once asked anyone in my family if we needed anything. Past parties, throughout the event, my wife and I were constantly being asked if we needed a drink, etc. and if there was anything we needed them to do in general for the success of the party. Making us feel like we were hosting a party and being taken care of. But instead we felt like regular guests.
Our party was a Saturday but the rental stuff was not picked up till Wednesday. This did come Sunday, even after I told the main hostess Sunday is our day of rest and to tell them not to come. And while we paid Rocky Top for all the rentals and they paid the renal company, we had to call the rental company to find out what was going. As a result of the delayed pickup, heavy rain caused the chairs to stain our deck. Please note the rental company did make good and promise to clean the deck. But it's still an unneeded headache.
To make all these issues worse is that the owner was on site for the entire party as the main chef. He was aware of all these issues, yet didn't even bother to follow up after the party. I contacted him a few days later and expressed my displeasure. Instead of even hearing my concerns out, and learning from the experience, I got a long, snide response filled with poor excuses and denials. In fact it was quite hostel and confrontational. Why burn bridges, lose our business and potentially any business from our inner circle and now from people reading this review. There are other catering companies in the area that we will be using for future events.
1
7 years ago (24-05-2018)
Rocky Top Catering hosted the New Years Eve Gala at the NC Museum of Natural History NYE 2017. The good; The locale was fantastic, coat check was easy to check in and out and the music was pretty good. The food on each floor was amazing, fast and easy to get food with earth friendly plates and utensils. The bad; Not enough bar tenders. For the price paid there should have been more bar tenders since there were always long lines to get drinks, as well as non alcoholic beverages. The selected dance areas were not large enough for the crowd. Seating areas were very limited. For an event that lasts 6 hours, you can't expect the ladies to stand on heels for that long.
3
7 years ago (06-01-2018)
Rocky Top Catering’s service was amazing- they brought plenty of drinks and appetizers to the upstairs room where the bridal party relaxed before their grand entrance. The staff was friendly and fun to chat to! The food was excellent- we could have made a meal of the turkey sliders and butternut squash soup hors d'oeuvres, but then we would have missed out on the delicious peppercorn smoked beef brisket and grouper, which were amazing. The service was exceptional- dirty dishes disappeared instantly but the staff never seemed to be hovering or in the way. It was also very nice that the bride and groom were given 'to-go' boxes so we could really enjoy the food the next day too!
5
7 years ago (29-12-2017)