Roland Park Vision Services

Called for new patient appointment but was switching jobs. Nice woman offered a call back after starting new insurance. I'd offered self pay if my new insurance wasn't accepted. Called back after the start of new insurance 12/28/22. The person who answered sounded like she didn't want to be there. She was so rude. Didn't even let me finish my sentence or offer alternative self pay options... just said "well we don't take that" before I could even state the full name of my insurance plan or ask to pay out of pocket. She was so rude. They lost a potential new patient willing to pay cash for services because of the rude staff member

6 stars! I had a very good experience with them, just half an hour ago. I noticed something in my right eye few month ago and did not pay much attention until today when I look into the mirror and try to poke it don't do it if you don't know what you are doing. lol. It feels like a thin membrane coming off my eye. I went panic and called. The receptionist was super nice and accomodated me to an almost instant time slot which they did not have. I went there right after the call. The process was fast and the doctor was very very friendly. After making sure everything is fine, I booked a full examnimation with them. Looking forward to see the doctor again soon

I started with this practice soon after moving to Baltimore 15 years ago. I have a strong prescription and need to have an eye doctor whom I can trust to do a thorough exam. After finding some "duds" throughout the region, I asked my eye doctor from home and he recommended Dr. Hyatt. I have been very pleased and have always gotten great service. I pay out of pocket, and I feel that the service and excellent care I receive is worth every penny. I have never had any difficulty getting my prescriptions as others have referenced. The other night I had an eye emergency and Dr. Hyatt fit me in early the next day. He helped my eye feel better and put my mind at ease. I have often recommended this practice to others and will continue to do so!

Dr. Bruce Hyatt is the absolute best! I have been with this practice for a relatively long time now and I have always had a very pleasant experience. It is never a problem getting an appointment, even if it is an emergency. I would highly recommend Roland Park Vision Services without any reservations!

I had never been seen here before but found they were the closest eye center to me. After getting nervous I was having an eye emergency, I called today and they immediately squeezed me in. Every person was extremely kind and knowledgeable. I went ahead and made another appointment for a regular eye exam and glasses. I am grateful they ensured me I wasn't having an eye emergency and that I found this amazing place. I will definitely be a customer for life!

Worst experience ever! The receptionist was extremely unfriendly and rude on the phone when I asked a simple question about my bill. They charged items that they never even claimed with my insurance, because they are not on the insurance statement. I have never experienced such a terrible customer service at any doctor's office!! Also, the choices of frames is very limited, and the staff is not helpful at all. In addition, I had to go back several times because the frame was not well adjusted to my face, and kept sliding off.

I haven't write any comment on anything, but this time I have to write some compliment or it would be morally unacceptable. I purchased my glass half a year ago, and last night I carelessly stepped on it. The lens were good, but the frame was so much damaged that one can't even recognize what it used to be. I brought these to the store, hoping to order a new frame, but the friendly lady working there is so considerate and say it would take a long time for a new frame to arrive, and she is going to make some attempt on it. Honestly, I didn't expect anyone could fix it. But a moment later she came out with a pair of almost-new glasses. I can't believe my eyes! I doubt if she has learned this magic from Hogwarts. And if that's not the case, I would definitely say this place has got the best glasses craftsman in the world. Really impressed. 100% recommended. And thank you for saving me, lady!

Front of the store staff went out of their way to help find my insurance information on a Saturday when CareFirst was closed. They were happy to accommodate me for a last minute appointment as well. Doctor was awesome and made me feel comfortable at every point in the eye exam. Will definitely return for my next exam.

I went out of my way, and out of my insurance coverage, to go to a provider with good reviews. In the past I’ve had bad experiences with eye care facilities that have given me incorrect fittings once a provider gave me a prescription that was an entire point off. The fitting itself was okay--no fancy gadgets but I felt like they gave me the right prescription. What makes my review a 1 star is the corrupt and/or incompetent business operations. Going in I knew I would be paying out of pocket, but the quote given to me over the phone before I came in was $80 less than the ultimate bill provided after service. My insurance doesn’t fully cover contacts, so I went into the apt knowing that I’d be ordering them more cheaply online. When I asked for my prescription then and there, the front desk manager skirted around it. I had just paid $180. This raised flags but I figured it might be easier to get via email. I ended up having to call 4 times over a 4-5 month period, before they finally emailed over my prescription. After every call they said they’d send it, but it wasn’t until I stayed on the line, watching my inbox, that it finally came through. I didn’t throughly review the prescription before I uploaded it to a contact service. The contact service alerted me that the prescription given to me was for eye glasses not contacts. I have never been fitted for eye glasses at Roland Park Vision Services. In fact, at the time of the contact fitting, my glasses prescription was still valid. The contact service got in contact with RPVS, who confirmed that I was fitted for glasses not contacts. This is something I am still trying to get corrected, so that I will not have wasted $180. 3 months after my initial visit, I came to RPVS to pick up a sample of my contact prescription for my wedding. At that point I still hadn’t received my prescription to be able to order them on my own. On that date they had no problem locating my prescription and confirming that it was for contacts. It is rare that I advise people to stay away form businesses, but this is not a place anyone should patron, especially if you do not intend to order glasses/contacts through them.

I had an all-around terrible experience at RPVS. From Dr. Hyatt and the receptionist being incredibly disrespectful, to being charged more than 10 times the cost I was quoted over the phone, nothing about the appointment went well, but I was particularly upset about being overcharged after confirming the quoted cost before the appointment. Being ripped off seemed quite deliberate, and I expect they use this scheme regularly to get people in the door and then overcharge them once there's no backing out. My experience was as follows: I have contact lenses, and usually go to Costco each year to get an exam to get my prescription updated/renewed. My work just recently provided us with EyeMed insurance, and Costco is out of network so I decided to try someplace new to save money. Roland Park Vision Services was the worst choice I could have made. My insurance covers exams with a $10 copay. When I made the appointment which took nearly a week -- I filled out an online appointment form and didn't receive a call back until all the slots I had listed as preferred had passed I confirmed on the phone that I had EyeMed and it would be a $10 exam copay. I mentioned at that time that I wore contacts. After arriving for my appointment and being asked to take my contacts out, as is typical, they asked to see my glasses. I said I wasn't looking to get the prescription updated for them, I just needed a prescription for contacts, and was told to hand them over anyhow. I was then left sitting and waiting for 20 minutes, unable to see, which is an uncomfortable and headache inducing experience. After about 5 minutes of the exam, Dr. Hyatt stepped out to take a phone call for about 5 minutes. I found this to be quite disrespectful -- I was missing work for this appointment, and this was inconsiderate of my time. At the end of the exam, Dr. Hyatt told me he uses eye drops in place of the standard air puff test. He put the drops in my eyes and my eyes immediately felt extremely strange and I was having trouble keeping them open. I asked what the drops were - he now tells me it's an anasthetic and should wear off in 5-10 minutes. It took 4 hours before I felt like I could put my contacts back in because I still felt anesthetized for hours after. The kicker though, was when I went to pay. The receptionist tells me it comes to a total of $135. I protested, saying my insurance had a $10 copay for eye exams, and I had given them the info. They went on to tell me that the $135 was the $10 copay plus a $125 "premium contact lens fitting fee" which is not covered by my insurance. I protested, saying that I was told on the phone that it would just be a $10 copay. They responded quite rudely, retorting "how are we supposed to know if a patient needs contacts or not prior to the exam"? I had told them when I scheduled that I had contact lenses so this was a ridiculous response. When I insisted they should tell customers with contacts in advance that there's an additional fee, I was scoffed at and asked if I was paying via cash, check, or credit. Dr. Hyatt then came out to say that because I have an astigmatism, it was the premium rather than standard fitting, which was why the cost was so high. They also knew I had an astigmatism prior to the appointment as I'd given them my current Rx. Ultimately I paid because I couldn't figure out what else to do. RPVS will leave out vital information about their cost structure to rip you off. Based on their response it was clear to me they do this regularly, not that it was a mix up, as no one was the least bit apologetic. I highly advise that you find a different place to get your eye exam.