Roth Medical

Shannon, JB, Janis, Abe, and the Operations Manager have all been extremely helpful to me throughout the several years I have used them for my O2 supply needs. They always were extremely professional and friendly, and have always come through in all my emergency situations. I would highly recommend Ross Medical to any patient requiring their needs. Thanks, Ross. From a VA patient!!!!
5 7 years ago (16-01-2018)

Lack customer serice and pride in their company! After 5 weeks waiting for my cpap I went in. Their excuse-waiting on order from doctor. Which is not what they said 5 weeks prior. I went to doctor and they had been in contact with Roth but would do all this new stuff. So in the past week I have called Roth 3 times, same excuse-waiting on doctor. Never ONCE did they take intitative and make calls. I got fed up and called doctor AGAIN yesterday and said enough send to Apria. Today I got the call from the Apria-they have everything and will call next week to arrange delivery. It hasn't been 24 hours and Apria has called. Roth had 6 weeks and NOT ONE PHONE CALL. Guess their company doesn't need my business.
1 7 years ago (16-02-2018)

My parents had to use Roth Medical they were given a oxygen machine taken straight from a patients house and sent directly to theirs...no cleaning between one place and the next. They were lied to and treated rudely, showed them a moldy filter and was told that it was perfectly clean but when Roth was asked if they would use this on their family member my parents were immediately given a clean one. When my dad asked for the aloft and gentle cannula he was told it was impossible because there were thousands of numbers they had to go through to find one...one was found in a matter of seconds when they were trying to get a clean filter. These people should be ashamed of how they treat people. Sadly though that's who the VA had to use and who my dad was stuck with.
1 8 years ago (08-09-2017)

My husband and I went in to the Pueblo location looking to purchase supplies for his Apnea machine. When we first walked in we were ignored as the woman closest to the door enjoyed her beverage. When we were finally acknowledged, we were greeted with "Yes" by the same lady. This struck me as abrasive but we went on and explained what we were there for. She explained what information they needed and then told us she couldn't help us, another woman could. I assumed by her very rude demeanor that she was having a rough day. We explained to the lady we were told could help us why we were there. She said she needed totally different information then the 1st lady stated. In the end we left without purchasing what we had come for. Not because they didn't have it in stock but because both women were really rude and acted as though we were a problem for them. I completely understand why they have a 1 1/2 star review rating on Google. I wonder, if Rotech is aware of the terrible customer service being provided in Pueblo? I wouldn't think this is how they would choose to have their company represented or their customers treated.
1 8 years ago (01-03-2017)

Wife's albuterol dispenser broke for her breathing treatment. Didn't know where to go to get replacement, found this place the lady at the front desk was very helpful, I thank her very much.
5 8 years ago (03-03-2017)