Safelite AutoGlass

Please read: DO NOT GO TO THIS SHOP! My back glass was shattered because my brand new car was broken into. I took it to SafeLite to replace it. A few days later, I realized it was not installed properly so I had to go in again and after they were done, I inspected it carefully, they again had not installed it correctly see the pictures. They said that the glass was defective by the manufacturer. Their manager did not even apologize and just said it was poor installation and wanted me to go in again. I said heck no! I asked to be refunded and took my car to my dealership’s service shop. Turns out they also damaged my rear view camera. They also left a glue-like mark on my bumper that would not go away, so now the bumper has to be changed too. These people not only wasted my time, but also damaged my car which cost over $2000 dollars. Luckily my insurance agreed to cover all costs. Never ever go to this shop!

Waited a full week for my appointment. Then on the day of install they called to see if I could come in early. When I did they told me they could not install the glass because it had a scratch. They wanted me to wait another 5 days for the new glass to arrive. I felt that was unacceptable so I reached out to Golden State Glass. They were able to install OEM glass the very next day. I suggest instead of waiting a week for third party glass from Safelite you call around and get an estimate with a shop that works with your insurance and get the OEM glass if possible.

Ghosted me TWICE! When they finally did show up, the replacement windshield they brought was broken! UPDATE: The replacement windshield that was FINALLY installed... LEAKS !!!!! UNBELIEVABLE !!! It's taken a WEEK to actually reach someone at the shop. Their call center can't even reach the shops!!! Who does business like this?? Absolutely abhorrent service!!!